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Poor performance after update

Community Beginner ,
Dec 26, 2019

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I'm noticing performance issues on Adobe XD. I've never had it lag or freeze on me, but now it'll intermittently freeze for a couple of seconds. I think it has to do with the XD recent update, but I can't be sure. Nothing else has changed, I've attached my specifications below. I've worked with larger designs and several artboards without having this issue in the past. It seems to occur randomly, usually when clicking on elements on the artboard, but nothing specifically seems to be causing it, it'll run perfectly fine for the most part, but the intermittent freezing shows up once in a while. It's annoying because it disturbs the workflow. Anyways, hope it can be fixed.

 

Specifications

- Surface Pro 6

- Intel Core i5 8250U (Quad Core, 8 Threads)

- 256GB Flash Storage

- 8GB DDR3 Memory

- Intel UHD 620 Graphics

- Windows 10 64-Bit 1909 (Latest)

TOPICS
Crash or freeze, Desktop, Performance

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Poor performance after update

Community Beginner ,
Dec 26, 2019

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I'm noticing performance issues on Adobe XD. I've never had it lag or freeze on me, but now it'll intermittently freeze for a couple of seconds. I think it has to do with the XD recent update, but I can't be sure. Nothing else has changed, I've attached my specifications below. I've worked with larger designs and several artboards without having this issue in the past. It seems to occur randomly, usually when clicking on elements on the artboard, but nothing specifically seems to be causing it, it'll run perfectly fine for the most part, but the intermittent freezing shows up once in a while. It's annoying because it disturbs the workflow. Anyways, hope it can be fixed.

 

Specifications

- Surface Pro 6

- Intel Core i5 8250U (Quad Core, 8 Threads)

- 256GB Flash Storage

- 8GB DDR3 Memory

- Intel UHD 620 Graphics

- Windows 10 64-Bit 1909 (Latest)

TOPICS
Crash or freeze, Desktop, Performance

Views

415

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 26, 2019 0
Adobe Employee ,
Dec 27, 2019

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Hi there,

 

We apologize for the frustrating experience. We understand it could be annoying for you. We will try our best to investigate about the issue. Would you mind sharing the about XD info page? Is it happening with all the files or with a specific file? It would be really helpful if you can share a short video of the lagging behaviour so that we can understand better.

 

Thanks,

Harshika

 

 

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Dec 27, 2019 0
monterxz LATEST
Explorer ,
Jan 02, 2020

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I'm not sure it's related, but "it'll intermittently freeze for a couple of seconds" sounds like nothing to me - in my case it can freeze for several minutes and I have much more powerfull Surface Book 2. It's just one file opened in XD:

Annotation 2019-12-11 021254.jpg

And yes, this is one specific file, my other files are less demanding.

I've left more detailed report here

 

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Jan 02, 2020 0