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Pop up verification code and then app close

New Here ,
Oct 08, 2020

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I put verification code, but then appear more and more pop ups in blank up to close the app. I can't work on Adobe XD. Please, Could you help me??

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Pop up verification code and then app close

New Here ,
Oct 08, 2020

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I put verification code, but then appear more and more pop ups in blank up to close the app. I can't work on Adobe XD. Please, Could you help me??

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Oct 08, 2020 0
Adobe Employee ,
Oct 08, 2020

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Hi Carolina,

 

Sorry to hear about the trouble. Could you please share a few screenshots of the pop-ups that you are getting? Is it like that you are getting a sign-in loop? 

 

Regards

Rishabh

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Oct 08, 2020 1
New Here ,
Oct 08, 2020

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Hi Rishabh,

 

Thanks for answering. I attached one screenshot, then close and open in blank again. I don't understand what happend. I really appreacite if you can help me.  Thank you.screen1.png 

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Oct 08, 2020 0
Adobe Employee ,
Oct 09, 2020

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Hi Carolina,

 

Thanks for sharing the screenshot. There was a CSO yesterday which causes issues with some services including signin loop. Could you please try restarting the machine and try to sign backin and let us know if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

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