Preview crashes/freezes during transitions

New Here ,
Jan 18, 2021 Jan 18, 2021

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MacOS Mojave
When previewing my prototypes the preview sometimes crashes when transitioning between two screens I have attached an example where the overlay is not shown completely. The screen gets stuck and I have to close the preview window. 

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Adobe Employee ,
Jan 18, 2021 Jan 18, 2021

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Hi,

 

I am sorry to hear that you are facing this issue with Adobe XD.

 

We are here to resolve your issue, we need some more information in order to understand it clearly. 

Kindly help me with the following informations - 


1. In which version of XD you are working on.
2. Your OS version
3. Details of your prototype like "Trigger", "Action", "Duration". You can send us a a video or a screenshot.

4. If you can share the xd file then it will be more helpful. You can upload it to any remote location (ex: Onedrive) and share the link here.

Regards,
Abhishek Das

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