Sorry to hear about the trouble. Will it be possible for you to share the file with us so that we can test this on our end? If yes, you can add the file to cloud storage and share the link either here or on a private message if you don't want to share the file publicly. To share the file through a private message, you can click on my name and then click on send message and you can share the link there.
Note: Please add this discussion link in the subject of the Private message.