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Long-time user of XD since it was launched. We use it in our company, and have published many prototypes in the last couple of years.
Since Jan/Feb however, we've noticed that scrolling up & down a prototype using the mouse wheel has gone extremely jittery, to the point it hardly works.
We use Windows 10 and Chrome on a combination of different laptops and desktop computers, and it happens on all them. All PC's are up to date and high-spec.
This never used to happen, and it's extremely frustrating.
Anyone else with the same problem?
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Hi Franco,
Sorry to hear about the trouble. I tried that link and it seems to be working fine on my end. Will it possible for you to reset the browser once and check again or try a different browser?
Regards
Rishabh
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Hi there,
We are sorry to hear you are having trouble scrolling up and down in the prototype link. Would you mind sharing the link with us here so that we can test at our end? Is it happening with all the files or with a specific file?
We will try our best to help.
Thanks,
Harshika
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Hi Harshika,
It's not just one link, it's all of them. Shall I share a couple of them?
The problem is mainly when it's not in fullscreen view, ie you can see the Comments panel to the right hand side.
Chris.
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Hi there,
Sorry for the delay in response. I'd request if you can share a few of the sample links so that we can test it from our end.
Regards
Rishabh
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Try this link:
https://xd.adobe.com/view/adefcc00-34a0-4f0e-6ac2-56357930d73c-dbde/?fullscreen&hints=off
In the video below I'm using scroll non-stop and still shows some jittering. I use chrome and Windows 10, both updated.
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I have this same problem, it's kinda annoying.
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Hi Franco,
Sorry to hear about the trouble. I tried that link and it seems to be working fine on my end. Will it possible for you to reset the browser once and check again or try a different browser?
Regards
Rishabh
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Hi,
I've been meaning to get in touch regarding this problem, as it's still a big issue for us, in September 2020.
We've published a number of new prototypes using updated versions of XD, and this is definitely still an issue. We have verified that the issue occurs on multiple different PC's, all using Windows 10, so it's definitely not a problem specific to an individual installation.
We've also noticed that it only seems to occur on complex prototypes with lots of elements and images. Please see the following examples for pages where the scrolling isn't smooth:
Can you please test the above prototypes and see if you can replicate the problem? Showcasing designs to clients is frustrating at times whilst this issue persists.
Chris.