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Problème de connexion propriétaire d'une cocréation

New Here ,
Aug 20, 2020

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Bonjour,

suite à un écran bleu de windows... j'ai un problème de connexion sur un fichier XD partager avec une team et je suis le propriétaire de ce document... J'ai réinstallé, mais c'est toujours le méme problème. Et sur mon Creative cloud, le fichier synchronise en boucle alors que  mes collègues peuvent tous accèder au document. Pourriez-vous m'aider ?

 

Hello, following a windows blue screen ... I have a problem connecting to an XD file to share with a team and I am the owner of this document ... I have reinstalled, but it is still the same problem. And on my Creative cloud, the file is looping in sync while my colleagues can all access the document. Could you help me?

 

céliaj_0-1597911468257.png

 

Hi there,

 

Thanks for reaching out. In addition to what Italosan suggested, the latest version for Adobe XD is 31.2.12.4, so please try updating the app and check again. If you don't see an update, please try re-installing the application and let us know if this helps or if you need any further assistance. For more information on how to update please refer to this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Regards

Rishabh

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Problème de connexion propriétaire d'une cocréation

New Here ,
Aug 20, 2020

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Bonjour,

suite à un écran bleu de windows... j'ai un problème de connexion sur un fichier XD partager avec une team et je suis le propriétaire de ce document... J'ai réinstallé, mais c'est toujours le méme problème. Et sur mon Creative cloud, le fichier synchronise en boucle alors que  mes collègues peuvent tous accèder au document. Pourriez-vous m'aider ?

 

Hello, following a windows blue screen ... I have a problem connecting to an XD file to share with a team and I am the owner of this document ... I have reinstalled, but it is still the same problem. And on my Creative cloud, the file is looping in sync while my colleagues can all access the document. Could you help me?

 

céliaj_0-1597911468257.png

 

Hi there,

 

Thanks for reaching out. In addition to what Italosan suggested, the latest version for Adobe XD is 31.2.12.4, so please try updating the app and check again. If you don't see an update, please try re-installing the application and let us know if this helps or if you need any further assistance. For more information on how to update please refer to this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Regards

Rishabh

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Aug 20, 2020 0
Adobe Community Professional ,
Aug 20, 2020

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Hi, please make sure everyone on your team is using the same software version. Also, check if there are any updates available for the Creative Cloud app.

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Aug 20, 2020 1
Adobe Employee ,
Aug 20, 2020

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Hi there,

 

Thanks for reaching out. In addition to what Italosan suggested, the latest version for Adobe XD is 31.2.12.4, so please try updating the app and check again. If you don't see an update, please try re-installing the application and let us know if this helps or if you need any further assistance. For more information on how to update please refer to this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Regards

Rishabh

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Aug 20, 2020 1
italosan LATEST
Adobe Community Professional ,
Aug 24, 2020

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Hi, would you mind confirming if your problem is resolved?

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Aug 24, 2020 1