problem creating library

New Here ,
Jun 22, 2021 Jun 22, 2021

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Hi 🙂Screenshot 2021-06-22 090148.jpgSharedScreenshot.jpg

I tried the support instructions from Adobe, unfortunately so far unsuccessfully. I want to create the document assets in library, upload them to the cloud and save them there. Please look in screenshots. I need support. Thank you very much

Chiu

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Adobe Employee , Jun 22, 2021 Jun 22, 2021
Hello, Please try the below scenario to resolve the issue : Quit CCD > Activity Monitor > Force Quit Adobe Desktop Services > Force Quit Core Sync > Relaunch CCD And let us know if issue continues. Regards, Anita Subedi

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi there,

 

Thank you for reaching out and sorry for the trouble in creating a library. We would request you to please share the version of XD you're using. Does that happen with every file or with this specific file? 

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hello,

Please try the below scenario to resolve the issue :

Quit CCD > Activity Monitor > Force Quit Adobe Desktop Services > Force Quit Core Sync > Relaunch CCD

And let us know if issue continues.

 

Regards,

Anita Subedi

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