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Problem with playback action

New Here ,
Oct 01, 2020

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When I create a presentation link, some of the audio doesn't work. It says: 

 

"There was a problem with the playback action."

Note: This problem does not occur with the artboard after it with the same audio-file

Note 2: When I tap the screen the audio does starts playing, even tho I don't have it on 'tap'-mode 

 

It seems to be this problem only happens the first time an audio file is triggered.

 

What can I do to fix this problem?

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Prototyping, Share or publish

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Problem with playback action

New Here ,
Oct 01, 2020

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When I create a presentation link, some of the audio doesn't work. It says: 

 

"There was a problem with the playback action."

Note: This problem does not occur with the artboard after it with the same audio-file

Note 2: When I tap the screen the audio does starts playing, even tho I don't have it on 'tap'-mode 

 

It seems to be this problem only happens the first time an audio file is triggered.

 

What can I do to fix this problem?

TOPICS
Prototyping, Share or publish

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 01, 2020 0
Adobe Employee ,
Oct 06, 2020

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Hi there,

 

Sorry for the delay in response. Is it happening with a specific file or all the files? Have you tried signing out of XD, Creative Cloud, restart the machine and then sign back in? Let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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