Problema XD no recupera documento

New Here ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

La verdad es que con este problema mis ganas de seguir en Adobe disminuyeron casi en absoluto. Se trata de un documento con el cual trabajo ya hace varios meses, por lo que la cantidad de información que había era muchísima. Ahora por ninguna razón no me quiere abrir el archivo, me manda a una "copia de seguridad" donde lo unico que aparece es el 5% del documento. Un DESASTRE, ya que tampoco brindan soporte para este programa. 

TOPICS
Crash on windows, Data loss

Views

83

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

Hi Agustin,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. A screenshot of the About XD info page and the version of the Operating System.
  2. Is this happening on a specific file or multiple files?
  3. Are you getting any errors while opening the file?
  4. Is it a local file or a cloud file?

 

Regards

Rishabh

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines