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Problemi da tastiera

New Here ,
May 21, 2020

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Oggi ho provato a usare XD, ma non reagisce a nessun input da tastiera!! Ne per scorciatoie ne come inserimento di testo. Per tutti gli altri programmi di adobe non ho problemi, ma XD non ne vuole sapere.

Non so più cosa provare. Penso che rinuncerò ad usarlo.

Grazie dell'attenzione.

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Problemi da tastiera

New Here ,
May 21, 2020

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Oggi ho provato a usare XD, ma non reagisce a nessun input da tastiera!! Ne per scorciatoie ne come inserimento di testo. Per tutti gli altri programmi di adobe non ho problemi, ma XD non ne vuole sapere.

Non so più cosa provare. Penso che rinuncerò ad usarlo.

Grazie dell'attenzione.

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Missing feature

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512

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Adobe Employee ,
May 21, 2020

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Hi Simona,

 

We are sorry to hear you are experiencing issue while using keyboard shortcuts in XD. We would like to know if you're having trouble using all the keyboard shortcuts or with specific ones. What is the OS and XD version of your machine? Please elaborate more about your workflows for better understanding.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
May 23, 2020

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Salve Harshika,

Utilizzo Windows 10 e adobe XD versione 29.0.32.13 aggiornato. Non riesco a capire quale sia il problema. Sembra che non riconosca più gli input da tastiera, ma il pc che uso è un laptop quindi non capisco come mai non interagisce... non riesco proprio ad utilizzare il programma, se non con il mouse. Mi consiglia di provare a reinstallare adobe xd? Grazie

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New Here ,
May 24, 2020

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Ho provato a reinstallare adobe xd, ma l'errore è rimasto. Peccato.

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Adobe Employee ,
May 26, 2020

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Thanks for trying the steps. I would like to confirm if you've connected an external keyboard with the laptop or you are using the laptop keys. Are you unable to use copy paste shortcuts or which particular shortcuts you are not able to use? If it's an external keyboard, could you please check if it's a non english keyboard?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jun 02, 2020

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La tastiera è interna al laptop. Il programma non vede nessun input da tastiera, ne per digitare testo ne scorciatoie, ne copia, ne incolla, ne zoom. Non è un problema di periferica, perchè funziona perfettamente con tutti gli altri programmi adobe e non.

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Adobe Employee ,
Jun 03, 2020

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Hi Simona,

 

Sorry for the trouble, would you mind updating to XD 29.2 and let us know if that helps? We'd be happy to take it further. 

 

Thanks,

Atul_Saini

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