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Problems openning XD

Community Beginner ,
Aug 21, 2019

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Hello, I'm having problems with XD. I recently changed my computer and since then I have some problems opening XD. I already uninstalled Creative Cloud, and reinstalled again all Adobe programs. It worked the day I did it, but today when I tried to open a file I couldn't make it. Does anyone have this kind of problem? What can I do?

Thank's, M

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Problems openning XD

Community Beginner ,
Aug 21, 2019

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Hello, I'm having problems with XD. I recently changed my computer and since then I have some problems opening XD. I already uninstalled Creative Cloud, and reinstalled again all Adobe programs. It worked the day I did it, but today when I tried to open a file I couldn't make it. Does anyone have this kind of problem? What can I do?

Thank's, M

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Aug 21, 2019 0
New Here ,
Aug 19, 2019

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OS details: Windows 10, version 1903 (OS Build 18362.239)

AdobeXD version: 22.1.12.5

I've spent a day searching and trying various fixes, and have tried:

  • Uninstalling AdobeXD via Creative Cloud several times, and then restarting my PC, before reinstalling AdobeXD
  • Editing the Registry
  • Updating the graphics cards drivers
  • Using Creative Cloud Cleaner
  • Repairing and Resetting the app from the Windows App settings
  • Taking control of the WindowsApp folder

From the Windows Event Viewer:

Faulting application name: XD.exe, version: 22.1.12.5, time stamp: 0x5d562d62

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.207, time stamp: 0xbf30fb52

Exception code: 0xc000027b

Fault offset: 0x0000000000712720

Faulting process id: 0x20e4

Faulting application start time: 0x01d556a995dcb07e

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_22.1.12.5_x64__adky2gkssdxte\XD.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report Id: e1c73e00-57fb-45d2-901c-e26d8321e14c

Faulting package full name: Adobe.CC.XD_22.1.12.5_x64__adky2gkssdxte

Faulting package-relative application ID: App

I can provide other logs and crash files, if it would help.

The Title was edited by Moderator.

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Aug 19, 2019 0
Adobe Community Professional ,
Aug 19, 2019

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It looks like you've already tried everything on Adobe's help page for this particular issue.

There's a handful of other threads discussing the same issue, since it looks like you've already tried everything most of them mention I'm going to suggest having a look at this thread specifically White screen of death​ where the solution appears to have been contacting Adobe Support and having them fix the issue through sharing your screen with them.

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Aug 19, 2019 1
Adobe Community Professional ,
Aug 20, 2019

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Hi, have you tried to follow this guide made available by Adobe? Adobe XD launches into a white screen on Windows 10

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Aug 20, 2019 1
New Here ,
Aug 20, 2019

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Yes, I've tried each Solution in turn:

  • Solution 1 - ALL APPLICATION PACKAGES already exists and has Read & execute and Read permissions for msvcp140.dll and vcruntime140.dll
  • Solution 2 - All drivers are up to date anyway
  • Solution 3 - I do not have the BlockProtocolElevation registry key
  • Solution 4 - not relevant as I do not have twinapi.appcore.dll in the error

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Aug 20, 2019 1
Adobe Employee ,
Aug 20, 2019

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Hi Beck,

We're sorry to hear you're facing trouble using Adobe XD and getting a white screen while opening XD. In addition to the solution suggested by Sjaani and Italo, I would also like to confirm if you've restarted the machine after reinstalling XD and if that didn't work either.

I would request you to please share the details with me like your Adobe ID, phone number, location and with the log files over a private message. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let us know if you face any issues with this. We'd be happy to help.

Thanks,

Harshika

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Aug 20, 2019 0
Adobe Employee ,
Aug 21, 2019

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Moving this query to Adobe XD​ community.

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Aug 21, 2019 0
Adobe Community Professional ,
Aug 21, 2019

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Thank you for using CC and Adobe Xd.

Did you try to open new file or reopen existing file?

Just a reminder, the Adobe Forums are transitioning to a new community experience soon. New threads and replies posts to the forums between August 22nd and September 9th will likely be lost, but we’re still here to help during that time.

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Aug 21, 2019 0
Community Beginner ,
Aug 21, 2019

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I did both, open a new one and open an existing one.

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Aug 21, 2019 0
Adobe Community Professional ,
Aug 21, 2019

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Did other CC Apps works fine, or you have the same problem with Ai, PS  etc?

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Aug 21, 2019 0
Community Beginner ,
Aug 21, 2019

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Until now, PS & AI work fine

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Aug 21, 2019 0
Kappyh LATEST
New Here ,
Aug 21, 2019

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I have Adobe XD in my Macbook and my work computer with Windows 10 Home , but in Windows I try to open and a blank screen shows up and after few seconds closes without any error message. I already tryid unistall and restart the system, but the behavior stills the same.

Its something I can do in this case?

adobeXD.png

Hardware specs:

windows.png

Integrated Intel video graphics.

Thank you in advance.

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Aug 21, 2019 0