Prototype Animation interaction freezes and locked up Adobe XD.

[ThePit!]

In the prototyping mode, if 'Action - Overlay' is chosen and I open the 'Animation' drop down menu, it works as expected. I can select 'dissolve, slide left, slide right' etc just fine.

If I change it to 'Action - Transition' and then open the 'Animation' drop down menu, the software locks up. I have to close it out with Task Manager and reopen.

So there's a bug with the menu system? For some reason setting it to 'Transition' causes it to lock up when you open that drop down menu 100% of the time. This is the ONLY issue with any of the Adobe software applications.

<The Title was renamed by moderator>

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are facing trouble using Adobe XD. We would need few more details in order to investigate more about the issue-

• What is the OS and XD version of your machine?
• Is it happening with every file or with a specific file?

Awaiting your response. We will try our best to help you.

Thanks,

Harshika

[ThePit!]

1. Adobe XD version 24.0.22 (newest).

2. Windows 10 Home Version 1903 OS Build 18362.449

This happens with every file. I can start a new file, create a couple of objects as triggers, and then have this problem occur. It happens every time, and is easily replicable. As soon as I press the drop down it locks the software up completely.

[HARSHIKA_VERMA]

Thank you for sharing the information. Would you mind presssing Esc key whenever it happens and let us know if that helps?

I would also request you to please generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to shared location such as Creative Cloud and share the url with me over a private message.

To send the private message, please see the instructions mentioned in the image below:

Let us know if you face any trouble doing this. We'll be happy to help.

Thanks,

Harshika

[ThePit!]

No, pressing 'ESC' doesn't help. The app is completely locked up.

[HARSHIKA_VERMA]

Thanks for letting us know. Would you mind sharing the log files with me over a private message? So that we can further investigate more about the issue.

Thanks,

Harshika