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Prototype Animation interaction freezes and locked up Adobe XD.

Community Beginner ,
Nov 04, 2019

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In the prototyping mode, if 'Action - Overlay' is chosen and I open the 'Animation' drop down menu, it works as expected. I can select 'dissolve, slide left, slide right' etc just fine.

 

If I change it to 'Action - Transition' and then open the 'Animation' drop down menu, the software locks up. I have to close it out with Task Manager and reopen.

 

So there's a bug with the menu system? For some reason setting it to 'Transition' causes it to lock up when you open that drop down menu 100% of the time. This is the ONLY issue with any of the Adobe software applications.

 

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Prototype Animation interaction freezes and locked up Adobe XD.

Community Beginner ,
Nov 04, 2019

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In the prototyping mode, if 'Action - Overlay' is chosen and I open the 'Animation' drop down menu, it works as expected. I can select 'dissolve, slide left, slide right' etc just fine.

 

If I change it to 'Action - Transition' and then open the 'Animation' drop down menu, the software locks up. I have to close it out with Task Manager and reopen.

 

So there's a bug with the menu system? For some reason setting it to 'Transition' causes it to lock up when you open that drop down menu 100% of the time. This is the ONLY issue with any of the Adobe software applications.

 

<The Title was renamed by moderator>

TOPICS
Crash or freeze

Views

323

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Nov 04, 2019 0
Adobe Employee ,
Nov 04, 2019

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Hi there,

 

We are sorry to hear you are facing trouble using Adobe XD. We would need few more details in order to investigate more about the issue-

 

  • What is the OS and XD version of your machine?
  • Is it happening with every file or with a specific file?

 

Awaiting your response. We will try our best to help you.

 

Thanks,

Harshika

 

 

 

 

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Nov 04, 2019 0
Community Beginner ,
Nov 04, 2019

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1. Adobe XD version 24.0.22 (newest).

2. Windows 10 Home Version 1903 OS Build 18362.449

 

This happens with every file. I can start a new file, create a couple of objects as triggers, and then have this problem occur. It happens every time, and is easily replicable. As soon as I press the drop down it locks the software up completely.

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Nov 04, 2019 0
Adobe Employee ,
Nov 04, 2019

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Thank you for sharing the information. Would you mind presssing Esc key whenever it happens and let us know if that helps?

 

I would also request you to please generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to shared location such as Creative Cloud and share the url with me over a private message.

 

To send the private message, please see the instructions mentioned in the image below:PM.png

 

Let us know if you face any trouble doing this. We'll be happy to help.

 

Thanks,

Harshika

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Nov 04, 2019 0
Community Beginner ,
Nov 04, 2019

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No, pressing 'ESC' doesn't help. The app is completely locked up.

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Nov 04, 2019 0
Adobe Employee ,
Nov 04, 2019

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Thanks for letting us know. Would you mind sharing the log files with me over a private message? So that we can further investigate more about the issue.

 

Thanks,

Harshika

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