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In the prototyping mode, if 'Action - Overlay' is chosen and I open the 'Animation' drop down menu, it works as expected. I can select 'dissolve, slide left, slide right' etc just fine.
If I change it to 'Action - Transition' and then open the 'Animation' drop down menu, the software locks up. I have to close it out with Task Manager and reopen.
So there's a bug with the menu system? For some reason setting it to 'Transition' causes it to lock up when you open that drop down menu 100% of the time. This is the ONLY issue with any of the Adobe software applications.
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Hi there,
We are sorry to hear you are facing trouble using Adobe XD. We would need few more details in order to investigate more about the issue-
Awaiting your response. We will try our best to help you.
Thanks,
Harshika
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1. Adobe XD version 24.0.22 (newest).
2. Windows 10 Home Version 1903 OS Build 18362.449
This happens with every file. I can start a new file, create a couple of objects as triggers, and then have this problem occur. It happens every time, and is easily replicable. As soon as I press the drop down it locks the software up completely.
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Thank you for sharing the information. Would you mind presssing Esc key whenever it happens and let us know if that helps?
I would also request you to please generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to shared location such as Creative Cloud and share the url with me over a private message.
To send the private message, please see the instructions mentioned in the image below:
Let us know if you face any trouble doing this. We'll be happy to help.
Thanks,
Harshika
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No, pressing 'ESC' doesn't help. The app is completely locked up.
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Thanks for letting us know. Would you mind sharing the log files with me over a private message? So that we can further investigate more about the issue.
Thanks,
Harshika