[Prototype]- Animation option is disabled in XD.

Contributor ,
Feb 14, 2020

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I'm linking couple artboards and for some of them I can use the "Push up"/"Push down" animation (using tap trigger, transition action) and for others, the animation options are disabled.

 

I noticed that when the artboards have differente sizes, the list gets disabled, but this is not the case: both artboards have the same size.

 

What variables can disabled the animation list?

 

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Product performance, Prototyping

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2 Correct Answers

Adobe Employee , Jul 16, 2020
Rishabh_Tiwari Adobe Employee , Jul 16, 2020
Hi there,   Sorry to hear about the trouble. Could you please refer to this discussion: https://community.adobe.com/t5/adobe-xd/prototype-animation-option-is-disabled-in-xd/m-p/10924446?page=1#M23657   Let us know if this helps or if you need any further assistance.   Regards Rishabh

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Adobe Employee , Feb 14, 2020
HARSHIKA_VERMA Adobe Employee , Feb 14, 2020
Hi Franco,   Yes, that is correct the list gets disabled when artboard have different size. I would also suggest checking the view port height of the artboard as well if they are same or not. Let us know if that helps.   Thanks, Harshika  

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Adobe Employee ,
Feb 14, 2020

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Hi Franco,

 

Yes, that is correct the list gets disabled when artboard have different size. I would also suggest checking the view port height of the artboard as well if they are same or not. Let us know if that helps.

 

Thanks,

Harshika

 

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Contributor ,
Feb 14, 2020

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Hello Harshika! I checked the artboards and the port heights were different. I set to the same value and the animation option got available again!

 

Thank you very much 😄

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Adobe Employee ,
Feb 14, 2020

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Awesome. Glad to hear you are back on track.  Please feel free to reach out to us for any query related to XD. We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jul 02, 2020

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Hi, 

 

My viewport is still the same in both artboards but the animation option is still disabled - Any ideas on what could be affecting this?

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Adobe Employee ,
Jul 02, 2020

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Hi there,

 

Sorry to hear that the animation option is disabled at your end. Would you mind sharing the screenshot of your artboard along with the properties so that we can check what is the problem?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jul 15, 2020

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I also encountered the list disablement issue and resetting the viewport height resolves the issue.

 

Thanks for the solutions.

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Adobe Employee ,
Jul 16, 2020

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Glad to hear you are able to resolve the issue and thanks for sharing the solution that worked for you. Please feel free to reach out to us in the future for any query related to XD.

 

We are here to help.

 

Thanks,

Harshika

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Community Beginner ,
Jul 16, 2020

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Hi guys, I have a problem in prototyping. When I try to make a transaction I can't select the type of animation. This is shown in the attached image.

 

In my project I can't change the animation, while in the example file of the introductory tutorial I have no problem. What am I doing wrong in my project?

 

Thanks for your help, Massimo

 

animation-issue-img.png

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Adobe Employee ,
Jul 16, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please refer to this discussion: https://community.adobe.com/t5/adobe-xd/prototype-animation-option-is-disabled-in-xd/m-p/10924446?pa...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Jul 16, 2020

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Hi,

I just read. Yes, the problem is solved.

Thank you very much.

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Adobe Employee ,
Jul 16, 2020

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Glad to hear that! Feel free to reach out to us if you have any other questions or issues in the future.

 

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New Here ,
Sep 04, 2020

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Hello, I am trying to animate between Login artboard to Dashboard artboard. The animation slide Left is working fine. But when the connect the Login artboard to the Signup artboard the animation - Slide Right is not working, u can see in the screen shot it is disabled.

 

And the same when i connect the arrow below in the Signup artboard to the Dashboard artboard, the animation is disabled, as i want it to be Slide Left as i have done for the Login artboard.

 

When I connected the first 3 artboards, the animation worked fine, the text objects moved as expected.

 

When I connect the 4th artboard, the animations are disabled and the other artboards are working fine. It is just transitions instead even though the connection is set to animate and even though it worked perfectly correct beforehand.

 

This has happened to me twice now, its very irratating because to fix it, it appears I have to delete the artboard and start again. Even though i deleted and started, its not working at all, need to be fixed.

 

If anyone has had a similar issue please let know and also, if you were able to figure out why it does that, please let me know. Attaching my Desgin & Prototypes.

 

Thanks in advance.

 

Login to DashboardLogin to DashboardLogin to SignupLogin to SignupSignup to DashboardSignup to DashboardDesign PrototypeDesign Prototype

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Adobe Employee ,
Sep 08, 2020

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Hi there,

 

Sorry for the delay in response. The animation option gets disabled if the artboard height is not same. Please see the similar discussion here: https://community.adobe.com/t5/adobe-xd/prototype-animation-option-is-disabled-in-xd/td-p/10924446?p...

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Sep 12, 2020

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Hi,

I just read. Yes, the problem is solved.

Thank you very much.

 

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Adobe Employee ,
Sep 15, 2020

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Great News. I am glad the issue is resolved. Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jan 02, 2021

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Hi,

I'm having the same issue, but have no idea how to "fix the viewport height" to be the same. Please provide more detailed instructions on how to do this. 

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Adobe Employee ,
Jan 05, 2021

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Hi there,

 

Sorry to hear about the trouble. Viewport height are been set to create a scrollable artboard, for more information please refer to this guide: https://helpx.adobe.com/ca/xd/user-guide.html/ca/xd/help/create-scrollable-artboards.ug.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Feb 07, 2021

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Hello! I have the same problem but it doesn't work even after I checked the view port size. My transition is still not available.

 

Thank you.

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