Highlighted

Prototype Mode Issue

New Here ,
Oct 05, 2020

Copy link to clipboard

Copied

Hi, I am facing issue while using prototype mode. If I am in prototype mode, I can barely do any interaction. The artboards get stuck in midway of the screen and takes around 3 seconds to load. Because of this I can't do any demoes with the project stakeholders for the last 15 days. Please help me in resolving this one.

Thanks

 

Views

86

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Prototype Mode Issue

New Here ,
Oct 05, 2020

Copy link to clipboard

Copied

Hi, I am facing issue while using prototype mode. If I am in prototype mode, I can barely do any interaction. The artboards get stuck in midway of the screen and takes around 3 seconds to load. Because of this I can't do any demoes with the project stakeholders for the last 15 days. Please help me in resolving this one.

Thanks

 

Views

87

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2020 0
Adobe Employee ,
Oct 05, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and the Operating System.
  2. Is this happening on a specific file or multiple files?
  3. Will it be possible for you to share a sample prototype link so that we can test it?

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2020 0
New Here ,
Oct 11, 2020

Copy link to clipboard

Copied

Hi Rishabh,

Sending you information you need to fix my issues 

 

Version of XD 33.1.12

Its happening to all files

It is not about prototype link, its happening  when I try to use prototype mode inside XD

 

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2020 0
Adobe Employee ,
Oct 12, 2020

Copy link to clipboard

Copied

Thanks for sharing the details. Would you mind trying re-installing XD and check if it works after that? If it still doesn't work, we'll need to troubleshoot this on a remote session, I'd recommend you to contact us by heading here: https://helpx.adobe.com/contact.html

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 12, 2020 0