Highlighted

[Prototype]-Voice recording does not work on Mac 10.13.6

Advocate ,
Feb 09, 2019

Copy link to clipboard

Copied

Hello.. does the new capabilities to record voice using the microphone along with video required MacOS 10.14.x Mojane? I’m on 10.13.6 and It’s not recording my voice at all. (Yes, I have check the option). Uninstalled XD & trash pref, reinstalling it. Restarting. Tried using the build in Microphone, tried using my headset. No sound recorded so far.

 

Thanks!

Finally got the Voice recording fixed and working the help of «Customer Care»!

It was a conflict with an extension with the Soundflower app. Even if the app was removed a while ago.

TOPICS
Product performance, Prototyping

Views

3.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

[Prototype]-Voice recording does not work on Mac 10.13.6

Advocate ,
Feb 09, 2019

Copy link to clipboard

Copied

Hello.. does the new capabilities to record voice using the microphone along with video required MacOS 10.14.x Mojane? I’m on 10.13.6 and It’s not recording my voice at all. (Yes, I have check the option). Uninstalled XD & trash pref, reinstalling it. Restarting. Tried using the build in Microphone, tried using my headset. No sound recorded so far.

 

Thanks!

Finally got the Voice recording fixed and working the help of «Customer Care»!

It was a conflict with an extension with the Soundflower app. Even if the app was removed a while ago.

TOPICS
Product performance, Prototyping

Views

3.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 09, 2019 0
Adobe Community Professional ,
Feb 09, 2019

Copy link to clipboard

Copied

After the first time you checked the enable microphone box, did macOS ask permission to use your microphone? If it did, I would expect that it's working ok, but maybe you don't have the right microphone input set.

BTW, I didn't test under 10.13, I'm just describing what should happen.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 09, 2019 1
Advocate ,
Feb 09, 2019

Copy link to clipboard

Copied

No asked permissions fro OS. My microphone input set is correctly set, recording perfectly everywhere. Switching to my headset also.

Something must be wrong somewhere. It would not make any sense to limits that functionality to Mojave. I have ping a few folks at Adobe about it. It’s Saturday night. I won’t expect an answer rapidly.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 09, 2019 0
Adobe Employee ,
Feb 11, 2019

Copy link to clipboard

Copied

I am on 10.13.4, and everything is working as expected. Have you tried testing your microphone with other applications on your computer?

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 11, 2019 0
Advocate ,
Feb 11, 2019

Copy link to clipboard

Copied

Yes, and it’s working fine with all others app.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 11, 2019 0
Adobe Employee ,
Feb 11, 2019

Copy link to clipboard

Copied

That is very strange, I must admit. Thanks for confirming. I am not sure as to what the problem could be because I am on an older version of Mac OS, and it is working for me.

I suggest getting in touch with our tech support team using this link Contact Customer Care for further investigation. They can look into your computer and figure anything that needs to be fixed. Do update this post after your issue has been resolved. It will help other users in a similar situation.

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 11, 2019 0
Advocate ,
Feb 13, 2019

Copy link to clipboard

Copied

Preran,

I have deinstalled XD, fix permissions on all files, reinstall XD. Still no sound recorded. I’m in a busy week... will contact Customer Care when time.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 13, 2019 0
Advocate ,
Feb 13, 2019

Copy link to clipboard

Copied

My build in microphone is working, proof is that if I have some voice trigger, I can trigger them using my voice, but still this is not recorded.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 13, 2019 0
Adobe Employee ,
Feb 13, 2019

Copy link to clipboard

Copied

Thank you for the feedback. I will check with the team to see if they have heard of anything similar. Do reach out to us using the link I shared with you when it is convenient.

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 13, 2019 0
Advocate ,
May 08, 2019

Copy link to clipboard

Copied

Finally got the Voice recording fixed and working the help of «Customer Care»!

It was a conflict with an extension with the Soundflower app. Even if the app was removed a while ago.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 08, 2019 0
New Here ,
May 11, 2020

Copy link to clipboard

Copied

What was the fix? I'm having the same issue...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 11, 2020 0
Adobe Employee ,
May 11, 2020

Copy link to clipboard

Copied

Hi Michael,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of Adobe XD and the Operating System.
  2. Please ensure you have permission to record audio while screen recording. For macOS, you can refer to this help article: https://helpx.adobe.com/xd/kb/enable-recording-catalina.html
  3. For Windows, please navigate to Settings > Privacy > Microphone and you can give permissions from there.
  4. Please try the solution shared above in which an extension related to SoundFlower app was causing the issue, please disable to the app for testing and check again.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 11, 2020 0
New Here ,
May 21, 2020

Copy link to clipboard

Copied

Hi, my Catalina is up to date, my XD is up to date, and still can't seem to record my voice when trying to preview an app in XD. I have enabled Mac preferences too. Still no luck. Frustrating.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2020 1
New Here ,
Jun 07, 2020

Copy link to clipboard

Copied

I have also followed the above steps and am unable to record my voice during the screen recording. Please help!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 07, 2020 0
New Here ,
Jun 07, 2020

Copy link to clipboard

Copied

hi, do you remember the steps to fix this problem?

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 07, 2020 0
New Here ,
Mar 25, 2020

Copy link to clipboard

Copied

Hi Jean Claude,

do you remember the step by step walktrough how you solved it? I have simillar problem. Thanks Jan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 25, 2020 0
Adobe Employee ,
Mar 25, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear that you are having trouble with voice recording feature. If none of the above solution mentioned helped you. You may get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html for immediate assistance and if the issue resolves please share the steps here so that it can be of help for other customers.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 25, 2020 0
New Here ,
Sep 11, 2020

Copy link to clipboard

Copied

Voice recording does not work on Mac 10.13.6 Mojave...  I don't know what to do!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2020 0
New Here ,
Sep 11, 2020

Copy link to clipboard

Copied

Voice recording does not work on Mac 10.15.6 Catalina I don't know what to do!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2020 0
Adobe Employee ,
Sep 11, 2020

Copy link to clipboard

Copied

Hi Jean,

 

Sorry to hear you are having trouble with voice recording in XD. If you've tried the steps suggested in this article: https://helpx.adobe.com/xd/kb/enable-recording-catalina.html and if that doesn't help, please connect with our support team using this link: https://helpx.adobe.com/contact.html so that they can look deeper into your issue.

 

If the issue is fixed, please share the solultion that worked for you here.

 

Hope it helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2020 0
New Here ,
Sep 12, 2020

Copy link to clipboard

Copied

Actually, it was not in XD but in Premiere Pro 2020

Anyway using your article on XD I found the solution in Premiere:

In the System Preference I used the Speech Recognition in the menu and click on Adobe Premiere Pro 2020 (it wasn't yet selected)  and it works! 

Thanks very musch for the help, Jean-Marie

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 12, 2020 0
New Here ,
Oct 16, 2020

Copy link to clipboard

Copied

So what exactly is the fix? Uninstall Soundflower?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 16, 2020 0