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Prototypes not displaying correctly in the browser in XD

Community Beginner ,
Sep 18, 2019

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Help! I've created a demo that works fine in windows 10 and andriod but when it gets to a certain artboard on an iphone or ipad it crashes. with the message 'There was a problem displaying prototype. Please try these troubleshooting steps.'

They don't work and I need clients to be able to use the demo on any operating system without needing tech supportotherwise it's pointless.

 

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Prototypes not displaying correctly in the browser in XD

Community Beginner ,
Sep 18, 2019

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Help! I've created a demo that works fine in windows 10 and andriod but when it gets to a certain artboard on an iphone or ipad it crashes. with the message 'There was a problem displaying prototype. Please try these troubleshooting steps.'

They don't work and I need clients to be able to use the demo on any operating system without needing tech supportotherwise it's pointless.

 

Screenshot attached

 

<The title was edited by moderator>

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Sep 18, 2019 0
Adobe Community Professional ,
Sep 18, 2019

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Hi, what version of Adobe XD is installed on your iOS devices?

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Sep 18, 2019 1
Community Beginner ,
Sep 18, 2019

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22.0 The issue isn't this the XD app but with viewing in a browser Chrome or Safari

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Sep 18, 2019 0
Adobe Employee ,
Sep 18, 2019

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Hi there, Sorry to hear that you're facing trouble viewing prototype in the browser.  I would request you to please try the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-view-web-prototypes.html and let us know if that helps.

 

Thanks,

Harshika

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Sep 18, 2019 0
Community Beginner ,
Sep 24, 2019

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No this hasn't help. It seems to get stuck on one art board part way through. all the pages leading up to this are fine. Chrome on windows is also fine just IOS which is the problem.

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Sep 24, 2019 0
Community Beginner ,
Sep 24, 2019

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Is there a max amount of artboards that are reccomended?

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Sep 24, 2019 0