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Public link creation

New Here ,
Aug 04, 2020

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I am unable to create a public link to share my prototype any more. It was working a few days ago, but it does not seem to work anymore.

Hello Rishab,

 

Thanks for getting back to me so promptly!

Yesterday, when I encountered this issue, I logged out of Adobe XD and CC Desktop app, and even restarted my laptop a few times, but to no avail.

However, earlier today it worked and I was able to create a public link and share it with my colleagues.

Looks like it was a temporary issue like the one that happened around mid-March 2020 and was reported by multiple people on this forum.

Thanks again.

Regards,

Amresh Shanker

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Public link creation

New Here ,
Aug 04, 2020

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I am unable to create a public link to share my prototype any more. It was working a few days ago, but it does not seem to work anymore.

Hello Rishab,

 

Thanks for getting back to me so promptly!

Yesterday, when I encountered this issue, I logged out of Adobe XD and CC Desktop app, and even restarted my laptop a few times, but to no avail.

However, earlier today it worked and I was able to create a public link and share it with my colleagues.

Looks like it was a temporary issue like the one that happened around mid-March 2020 and was reported by multiple people on this forum.

Thanks again.

Regards,

Amresh Shanker

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44

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Aug 04, 2020 0
Adobe Employee ,
Aug 05, 2020

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Hi Amresh,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Do you get any error? If yes, please share a screenshot of the error.
  • Are you connected to a private network or a managed network like a work or school network?

 

Regards

Rishabh

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Aug 05, 2020 2
New Here ,
Aug 05, 2020

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Hello Rishab,

 

Thanks for getting back to me so promptly!

Yesterday, when I encountered this issue, I logged out of Adobe XD and CC Desktop app, and even restarted my laptop a few times, but to no avail.

However, earlier today it worked and I was able to create a public link and share it with my colleagues.

Looks like it was a temporary issue like the one that happened around mid-March 2020 and was reported by multiple people on this forum.

Thanks again.

Regards,

Amresh Shanker

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Aug 05, 2020 1