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"Adobe XD cannot be opened because of a problem."

New Here ,
Sep 01, 2020

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I can not open Adobe XD—I am getting the following error message:

 

Adobe XD cannot be opened because of a problem.

Check with the developer to make sure Adobe XD works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

 

Click Report to see more detailed information and send a report to Apple.

 

I have tried uninstalling and reinstalling multiple times but nothing seems to be working. I am running on macOS High Sierra version 10.13.6

 

Does anyone have any other advice on how to fix this issue?

 

Thanks! 

 

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Crash on mac, Download install and licensing, Known Issue

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"Adobe XD cannot be opened because of a problem."

New Here ,
Sep 01, 2020

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I can not open Adobe XD—I am getting the following error message:

 

Adobe XD cannot be opened because of a problem.

Check with the developer to make sure Adobe XD works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

 

Click Report to see more detailed information and send a report to Apple.

 

I have tried uninstalling and reinstalling multiple times but nothing seems to be working. I am running on macOS High Sierra version 10.13.6

 

Does anyone have any other advice on how to fix this issue?

 

Thanks! 

 

Topics

Crash on mac, Download install and licensing, Known Issue

Views

62

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 01, 2020

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Hi there,

 

We are sorry to hear you are unable to open Adobe XD on macOS. Would you mind doing a clean uninstall, reinstall using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? 

 

Let us know if that helps.

 

Thanks,

Harshika

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Adobe Community Professional ,
Sep 01, 2020

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Here was someone who was able to re-install the Creative Cloud app (not XD) and was able to resolve their issue: https://community.adobe.com/t5/adobe-xd/adobe-xd-cannot-be-opened-because-of-a-problem/td-p/11181901...

 

If not I would recommend trying to run the app as another user on the computer and make sure you don't have a corrupt OS user profile.  That has been known to cause erratic behavior with apps on the Mac. 

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New Here ,
Sep 02, 2020

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Hi all, unfortunately, none of those worked—now when I go to reinstall XD, it goes through the install process but just stops. Any other suggestions?

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Ben_M LATEST
Adobe Community Professional ,
Sep 03, 2020

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Have you tried logging in with a different account on the machine?  Having used a Mac for many years myself, I have come across user profile corruption a few times where logging into a new user account solves all issues.  Unfortunately if that is the case you will need to migrate a lot of your settings to the new user profile, but at least your apps start working again.

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