"Could not save the document" problem

Community Beginner ,
Dec 14, 2016

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Hey there! I can't save any documents in adobe experience design beta. Everytime i try to it writes "Could not save the document" Any solution? Any fix adobe?Bez názvu.png

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"Could not save the document" problem

Community Beginner ,
Dec 14, 2016

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Hey there! I can't save any documents in adobe experience design beta. Everytime i try to it writes "Could not save the document" Any solution? Any fix adobe?Bez názvu.png

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Dec 14, 2016 1
Adobe Employee ,
Dec 14, 2016

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Hi, rdy2flym8-

What happens when you try "Save As" instead of "Save"?

-Elaine

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Dec 14, 2016 0
Community Beginner ,
Dec 14, 2016

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Same with save as...

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Dec 14, 2016 0
Adobe Employee ,
Dec 14, 2016

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Hi rdy2flym8,

Sorry to see you're having this trouble. Can you tell me the path you are trying to save to?

Have you tried saving to another path?

Thanks,

Joe

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Dec 14, 2016 0
Community Beginner ,
Dec 15, 2016

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Hey jbowden.

When I tried to save it in another location. It is writing the same.

I tried to save it in my Design folder, where I put all my stuff. This design folder is on Desktop. I tried to save it in documents folder also. But same messege everytime.

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Dec 15, 2016 0
Adobe Employee ,
Dec 15, 2016

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Hello again rdy2flym8​,

I have tested this on a Czech system and so far I am unable to reproduce the problem. Does this happen only if you save via Ctrl+S? If you try to save from the application menu Screen Shot 2016-12-15 at 4.11.38 PM.png (upper left corner) using the dropdown menu, do you get the same error? Also, do you ever see a Save dialog first, or does it go right to the error message?

Thank you,

Joe

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Dec 15, 2016 0
Community Beginner ,
Dec 15, 2016

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Hi,

I have the exactly the same problem here, I am suing the Win 10 Chinese version,

tried other paths but the problem still occur. Please help, I have waited for Adobe XD

for a year, please~~~

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Dec 15, 2016 0
Community Beginner ,
Dec 16, 2016

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Same here. I am unable to save a document. Doesn't matter where you want to save (desktop, user folder, C folder, external hdd, second hdd). Always the same problem even if you draw 1 rectangle. Error appear when you try to save via ctrl+s, "save" or "save as". The file is created, but you are not able to reopen and has always 0 bytes. I have notebook with Core i7 4710HQ, 16 GB RAM, 128 GB SSD and updated Windows 10.

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Dec 16, 2016 2
Adobe Employee ,
Dec 16, 2016

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Hi, everyone-

We've isolated the issue and are working on a fix right now. Thank you guys so much for your patience!

-Elaine

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Dec 16, 2016 9
Community Beginner ,
Dec 16, 2016

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wonderful. I can't wait for this awesome feature

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Dec 16, 2016 2
New Here ,
Dec 28, 2016

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Will there be any solution soon? I have the same problem mentioned above.

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Dec 28, 2016 0
Adobe Employee ,
Jan 03, 2017

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Hi, folks-

I just wanted to circle back on this and let you know that we're still actively working on this bug. We have an ugly workaround, which can be found here: [Windows] Cannot save file for users with complex characters in user names (G13648) – Adobe XD Feedb...

Unfortunately, the fix is significant, so it's going to take a little time to make sure that we got it right (and didn't introduce anything) before we release it to you.

I'd suggest that you upvote the idea in UserVoice to get updates pushed to you via Email.

Thanks,

-Elaine

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Jan 03, 2017 2
Community Beginner ,
Jan 08, 2017

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I did clean install of Windows 10, named my account "tomas" and it works. Adobe xD is able to save a project and even the Project Felix dont stuck on welcome screen. Same issue in both software.

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Jan 08, 2017 0
New Here ,
Jan 10, 2017

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I have a purely English username, both in Windows and in Adobe. Still doesn't work.

So basically, XD isn't working at all for me, after all this wait =(

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Jan 10, 2017 0
Community Beginner ,
Jan 10, 2017

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Damn it. Are you sure you don't have some special character in your c:/users/username ? I hoped this is the core issue...looks like i was wrong.

C'mon Adobe. We are waiting nearly a month for a fix.

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Jan 10, 2017 1
New Here ,
Mar 13, 2017

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Error when opening xd file : "Could not load the specified document"

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Mar 13, 2017 0
Adobe Employee ,
Mar 13, 2017

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people who have latest updates installed but still have problem saving the document, could you reply directly to me (imaderyc @ adobe.com, remove spaces) or post here:

-OS version

-XD version

-does the problem happens with some files, or all files

-does the problem happens right away, or after working (and being able to save the document) for a while

-does the problem happens when saving into ANY location, or some locations OK?

-username / user 'home' directory path

thanks!

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Mar 13, 2017 0
New Here ,
Mar 13, 2017

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I have the same Problem. I have installed the latest update. I can work with the program if i start a new project but can't save it. I'm not able to open my saved files.

I've download a test/tutorial file from adobe xd to see if I can open it, but I can't, no matter which location. I am a windows user and my username is simple.

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Mar 13, 2017 0
New Here ,
Dec 15, 2016

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Hi.

I have the same problem.

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Dec 15, 2016 3
New Here ,
Dec 16, 2016

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Hi guys, the same problem on my computer. Acer Aspire V 15 Nitro (VN7-591), Windows 10, CZ localization, all updates installed. Ctrl+S, "Save" or "Save as" generate window "Could not save the document". Doesn't matter where I want to save.

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Dec 16, 2016 0
New Here ,
Dec 16, 2016

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I have the same problem in russian version. Doesn't matter where you want to save.

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Dec 16, 2016 0
New Here ,
Dec 17, 2016

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Same problem on a Russian system.

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Dec 17, 2016 3