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"Please update Adobe XD to open..."

New Here ,
Aug 19, 2020

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I think this might have been asked before but I was sharing my file using Cloud document and few days later I'm unable to access the file. It said that the file "Was created with a newer version. Please update Adobe XD to open..." but there were no updates in CC and my XD is already the latest version. Haven't been able to solve this for almost 2 weeks, can't access the work. Please assist. Thank you so much.

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"Please update Adobe XD to open..."

New Here ,
Aug 19, 2020

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I think this might have been asked before but I was sharing my file using Cloud document and few days later I'm unable to access the file. It said that the file "Was created with a newer version. Please update Adobe XD to open..." but there were no updates in CC and my XD is already the latest version. Haven't been able to solve this for almost 2 weeks, can't access the work. Please assist. Thank you so much.

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Adobe Community Professional ,
Aug 19, 2020

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Hi, have you checked if there are any updates available for the Creative Cloud app?

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New Here ,
Aug 19, 2020

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Screen Shot 2020-08-19 at 18.11.37.png

 

I've stated in the question that "there were no updates in CC". Still no idea why 😕

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Adobe Employee ,
Aug 19, 2020

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Hi Kezia,

 

Sorry to hear about the trouble. Could you please check the exact version of XD you have? The current version of XD is 31.2.12 so please ensure that you have the latest version. If XD is not up to date and there is no option to update in Adobe CC desktop app, then I'd recommend uninstalling the application and re-installing it. let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Adobe Community Professional ,
Aug 19, 2020

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If your Creative Cloud desktop app is up to date, and you've quit and restarted the app, then checked for updates but XD is still not showing, make sure you meet the system requirements: https://helpx.adobe.com/xd/system-requirements.html 

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Adobe Employee ,
Sep 07, 2020

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Hi there,

 

We would like to follow up on your issue. Are you still experiencing the issue? Please feel free to update the discussion for further assistance. 

 

We would be happy to help.

 

Thanks,

Harshika

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