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"Share for Review" link won't scroll below the fold

New Here ,
Jun 26, 2019

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I have been using Adobe XD to test a prototype for an app, and it has been a really great way to observe the user's interactions. However, during a recent interview, the user was not able to scroll down below the fold. We tried having him zoom in/out, we tried to expand the view into full screen, we tried to have him refresh the link, and nothing seemed to fix the issue.

He was using a Dell laptop, and the same error occurred in both IE and Chrome. When we tested the link on our end, using a PC/Macbook, and testing on Firefox/Chrome/Safari/IE, we were unable to replicate the issue.

It was extremely frustrating and completely botched the user interview, as a lot of the interface we were trying to test was below the fold. I am now concerned that this issue may occur in some of our future user interviews.

Adobe, do you have an explanation for why this happened? If we are going to continue using Adobe XD as a testing tool for our paid user interviews, we need to know that we can rely on it and that this won't happen again.

Screen Shot 2019-06-24 at 10.18.08 AM.png

I got this reply from the XD Support team:

 

Thanks for providing details, I'd be happy to help. I see scrolling does not work on your browser, chromium is not supported in Xd also Ubuntu is not supported , please check this: https://helpx.adobe.com/in/xd/system-requirements.html#:~:text=To%20install%20and%20use%20Adobe,(v14393)%20or%20macOS%2010.11.

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"Share for Review" link won't scroll below the fold

New Here ,
Jun 26, 2019

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I have been using Adobe XD to test a prototype for an app, and it has been a really great way to observe the user's interactions. However, during a recent interview, the user was not able to scroll down below the fold. We tried having him zoom in/out, we tried to expand the view into full screen, we tried to have him refresh the link, and nothing seemed to fix the issue.

He was using a Dell laptop, and the same error occurred in both IE and Chrome. When we tested the link on our end, using a PC/Macbook, and testing on Firefox/Chrome/Safari/IE, we were unable to replicate the issue.

It was extremely frustrating and completely botched the user interview, as a lot of the interface we were trying to test was below the fold. I am now concerned that this issue may occur in some of our future user interviews.

Adobe, do you have an explanation for why this happened? If we are going to continue using Adobe XD as a testing tool for our paid user interviews, we need to know that we can rely on it and that this won't happen again.

Screen Shot 2019-06-24 at 10.18.08 AM.png

I got this reply from the XD Support team:

 

Thanks for providing details, I'd be happy to help. I see scrolling does not work on your browser, chromium is not supported in Xd also Ubuntu is not supported , please check this: https://helpx.adobe.com/in/xd/system-requirements.html#:~:text=To%20install%20and%20use%20Adobe,(v14393)%20or%20macOS%2010.11.

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Adobe Employee ,
Jun 26, 2019

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Hi Kelsey.waara.ergodyne,

Thanks for sharing your feedback. Would it be possible for you to share the prototype link? I would also like to know the view port properties along with the artboard size, so that we can share the try to recreate this and share our inputs.

Thanks,

Atul_Saini

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New Here ,
Jun 26, 2019

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Hi there,

Thank you for your quick response. Here is the link to the prototype: Adobe XD

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New Here ,
Jun 26, 2019

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The artboards are 1024px wide with varying heights. Can you clarify how I could provide you the view port properties so I can give you that information as well?

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Adobe Employee ,
Jun 26, 2019

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Here you go, these are the properties which we are looking for.

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New Here ,
Jun 26, 2019

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Screen Shot 2019-06-26 at 3.32.58 PM.png

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Adobe Community Professional ,
Jun 26, 2019

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Does the negative X and Y coordinate positioning have anything to do with it?

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New Here ,
Jun 27, 2019

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I don't think so. I believe that just is saying where that artboard is on the document. And boy, I sure have a lot of them!

Screen Shot 2019-06-27 at 2.22.50 PM.png

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Adobe Community Professional ,
Aug 20, 2019

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I can scroll your web prototype, but only using my mouse wheel hovering over the artboard area of preview:

I only get scrollbars when my browser is not maximized.

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New Here ,
Aug 20, 2019

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I'm having a similar issue. I published a website prototype for client review on Monday, and the client was able to interact with the prototype as intended, including scrolling (I set the viewport height at 980px). Today, when using the same link, the client was not able to scroll the pages at all. The client tried different browsers and computers. However when I used the link it worked fine for me. We used screenshare to confirm the bug. I ended up generating a "NEW" link to the prototype and it worked. Why did this happen, and how can I prevent it in the future?

Thanks,

Betsy

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New Here ,
Oct 07, 2019

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I'm having a similar issue and have had it in the past as well. Was this ever resolved?

 

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New Here ,
Oct 10, 2019

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Same issue. Any resolution?

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New Here ,
Oct 16, 2019

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I am experiencing the same issue today. Any one been able to find a solution please?

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New Here ,
Nov 05, 2019

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I had this same issue after creating a link and sharing it with a client. I have set scrolling on the artboard to vertical, but there is no scroll bar in Chrome (Windows 10 OS). If I disable scrolling for the artboard (scrolling = none) then I can see the entire artboard. I can scroll using my touchpad, but it's not obvious and would be confusing to clients. Can you add a scroll bar?

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Adobe Employee ,
Nov 05, 2019

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Hi Charles,

 

We are sorry for the trouble. If I heard you right, this is what you are looking for? https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/34467730-scroll-ba....

 

If yes, we would request you to please submit your feedback and upvote the request to add your voice.

 

Let us know f that helps.

 

Thanks,

Harshika

 

 

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New Here ,
Jun 06, 2020

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Hello,

 

I am facing the same issue. I am using a Ubuntu OS and i am accessing an Adobe XD link on my Mozilla and Chromium Browser. My Designer sends me an XD link for the Review and everytime i have to ask him to send me a JPG file for the review because the Scrolling doesn,t work on my Browsers. I used to scroll down sometime in the past but its around 1 month, i am facing the issue. Can someone please let me know how to fix this issue ?

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New Here ,
Jun 09, 2020

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I got this reply from the XD Support team:

 

Thanks for providing details, I'd be happy to help. I see scrolling does not work on your browser, chromium is not supported in Xd also Ubuntu is not supported , please check this: https://helpx.adobe.com/in/xd/system-requirements.html#:~:text=To%20install%20and%20use%20Adobe,(v14....

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