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"There was a problem exporting your asset." on every export in every file.

New Here ,
Nov 21, 2019

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This morning when I opened XD I got a "your developer license has expired" warning from Windows, that was solved fairly quickly by changing some settings.

 

But now if I want to export something, ranging from a single shape to a whole artboard, I get the message: "There was a problem exporting your asset. We'd love to understand what went wrong so that we can fix this for you. Please tell us about the problem here."

 

I reinstalled XD multiple times and logged in and out of CC as told by Adobe Support, nothing fixed the error and it's kinda getting really annoying because I can't export at all and XD also doens't know what the cause is.

 

Does someone have any advice?

 

EDIT: I tried older versions of XD, they all have this problem now.

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Crash or freeze, Error, Import and export, Performance

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"There was a problem exporting your asset." on every export in every file.

New Here ,
Nov 21, 2019

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This morning when I opened XD I got a "your developer license has expired" warning from Windows, that was solved fairly quickly by changing some settings.

 

But now if I want to export something, ranging from a single shape to a whole artboard, I get the message: "There was a problem exporting your asset. We'd love to understand what went wrong so that we can fix this for you. Please tell us about the problem here."

 

I reinstalled XD multiple times and logged in and out of CC as told by Adobe Support, nothing fixed the error and it's kinda getting really annoying because I can't export at all and XD also doens't know what the cause is.

 

Does someone have any advice?

 

EDIT: I tried older versions of XD, they all have this problem now.

TOPICS
Crash or freeze, Error, Import and export, Performance

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1.6K

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Nov 21, 2019 0
Adobe Community Professional ,
Nov 21, 2019

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What kind of setting you have changed in windows?

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Nov 21, 2019 0
New Here ,
Nov 21, 2019

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The side-load ability, because otherwise XD wouldn't open at all, I've never had that before.

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Nov 21, 2019 0
Adobe Employee ,
Nov 22, 2019

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Sorry for being late to the discussion. Can you try creating a quick project with assets that aren't heavy and let us your observations?

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Nov 22, 2019 1
Adobe Employee ,
Nov 22, 2019

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I would also suggest getting in touch with https://adobe.ly/2WYE62m for investigation. Use the chat button to get started.

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Nov 22, 2019 1
New Here ,
Nov 24, 2019

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This also does not work. Support tried this out though the remote connection but got the same error. It seems that this is a error on all exports. Support suggested I totally remove CC and all the apps, which I am a little hesitant to do because I'Il lose the settings and configs of multiple apps I use daily.

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Nov 24, 2019 0
New Here ,
Jan 19, 2020

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Quick update: I tried uninstalling, cleaning and reinstalling everything. I still get the same error message. Anyone any help? 😞

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Jan 19, 2020 0
New Here ,
Feb 08, 2020

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Having the same issue and it seems to be random as in i tried to remove a few elements to see if that was the issue but it fluctuates even though the elements are the same.

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Feb 08, 2020 0
New Here ,
Jul 02, 2020

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I use a  plugin custom export to resolve the issue

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Jul 02, 2020 0