Release 41 Cloud Files Not working

New Here ,
Jun 09, 2021 Jun 09, 2021

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In the release yesterday (41) I can no longer access Cloud Files through the XD interface.

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Missing feature

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. Is this happening with a specific file or multiple files?
  2. Are you getting any errors? If yes, please share a screenshot of the error.
  3. Please close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor and reboot the computer. Once rebooted, please check if you are able to access the files.

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Jun 09, 2021 Jun 09, 2021

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I'm having the same issue... It's happening with everything. I cannot open any cloud document at all, it's just a blank screen with the loading icon. 

Screenshot 2021-06-09 at 20.38.14.png

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New Here ,
Jun 09, 2021 Jun 09, 2021

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1. It’s not a file specific issue; the interface it’s showing me the files inside of these menus
2. I am able to open files from Recent under File
3. I am not getting any errors - just spinning loader
4. I have restarted 2x - should I still try the CoreSync stuff you recommended?
 
I've included my machine build as well for troubleshooting.
 
THanks again!

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New Here ,
Jun 11, 2021 Jun 11, 2021

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I'm curious if there's been any progress on this issue? It's causing a massive disruption in my workflow which has (over the last couple years) become dependent on the Adobe Cloud. Please advise.

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Everything seems to be working just fine. I'll keep you updated if anything
changes

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New Here ,
Jun 11, 2021 Jun 11, 2021

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It's not fine, this isn't working for me still.

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Similar experience for me today. Quitting all apps and restarting my computer seemed to fix it but my XD shared protoype link was no longer working and had to be recreated.

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