Report usage problems

[pongsatornr62298466]

To: Adobe staff

I find a usage problem.

Uploading is very slow when the file becomes larger and sometimes freezes.

Including the rendering on the browser following the link very slow But I think it may be due to overlap and large work, so it often stops and therefore starts a new program.

I am trying to understand that my project may be too big for the program to handle.

But I hope there is a better solution for me

Remark*

I think the auxiliary icons for exporting should not overlap when repeating on other pages. When sharing, they should count as 1 icon to reduce uploads for me and reduce download size when previewing on the browser.

Thankyou.

[HARSHIKA_VERMA]

Hi there,

Sorry to hear you are facing usage problems while using Adobe XD on large files. We would like to know a few more details like-

• Would you mind checking on Task Manager on Windows and Activity Monitor on Mac what is actually hampering the performance?
• What is the size of the file?
• Is it happening with all the big files?
• What is the OS and XD version of your machine?

We will try our best to help.

Thanks,

Harshika

[pongsatornr62298466]

• Would you mind checking on Task Manager on Windows and Activity Monitor on Mac what is actually hampering the performance?
  Yes,  I have checked.
• What is the size of the file?
  310 MB and 185.7 MB
• Is it happening with all the big files?
  Yes, I think that might be like that.
• What is the OS and XD version of your machine?
  

  My OS is Mac OS 10.15.4, which is the latest version.

  My XD is now using version 28.6.12.3 (this is the latest version at this time).

[HARSHIKA_VERMA]

Sorry for the delay in response. We have the current version of XD available (28.8). Would you mind updating XD to the current version?

Let us know if that helps.

Thanks,

Harshika