Runtime Broker constantly comsumes cpu even when Adobe XD is idle

Community Beginner ,
Nov 10, 2020 Nov 10, 2020

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After I update Adobe XD to the latest version(34.3.12.1) today, I found Adobe XD is not working smoothly as compared with the earlier version.

When I examine Windows Task Manager, it shows "Runtime Broker" always takes up my cpu.

Restarting XD and computer did not make things good.

 

And I found it weird that RuntimeBroker.exe is acquiring memory and then releasing them, again and again and again. It seems it stucked into an infinty loop.

 

My Windows Version is 10 Pro 2004

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Crash on windows, Known Issue, Product performance

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Same here Screenshot_10.png

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Hi there,

 

Sorry for the delay in response. Would you mind sharing the OS and XD version of your machine? We have a latest update to XD which is 35 version. Could you please update and let us know if you're still experiencing the issue?

 

We'll try our best to help.

 

Thanks,

Harshika

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New Here ,
Nov 19, 2020 Nov 19, 2020

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CPU.png

The same here, Runtime Broker even consumed more CPU than Adobe XD.exe. 

My OS info: Windows 10 Pro - 64 bit (build 19041)

My XD version: 35.0.12.14 (Starter)

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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I updated to 35.0.12.14 today, this issue doesn't seem to be solved.

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New Here ,
Nov 23, 2020 Nov 23, 2020

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me too ,my XD version: 35.0.12 ;

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New Here ,
Dec 07, 2020 Dec 07, 2020

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for me too, impossible to work, VERY BAD for users.... i havent been able to work for two days.....version 35.1.12

Sivan5EA4_0-1607336599947.png

 

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New Here ,
Dec 07, 2020 Dec 07, 2020

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Been having crashing issues with XD for the last few weeks now. It crashes after a while by itself, even when I'm away from my computer. Even after the latest update ver 35 (I can't get the full version number because it's frozen as I type this), it's still freezing up. 

 

System

Windows 10 PRO - Studio 2 desktop (OS build 19042.630)xd-resources-windows.png

Intel i7-7820HQ @ 2.90GHz

RAM 32. GB

 

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Image 1.png

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Applications Crashing on Save us also While working

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Since last update on my Adobe XD, it is almost impossible to use it !!!

One work, it's work fine.
Two works, impossible ... impossible to select item on the works, impossible to save. Adobe XD is like "lock".

It is very painful for me.. someone from Adobe have an idea ?!!!

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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Hi David,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD.
  2. Is this happening while working on a specific file or multiple files?
  3. Does this happen on a file with complex components or it's happening on all the files?

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Hello
I attached a detailed description of the same symptoms in the comment I wrote below.
We can't proceed properly due to the same problem for 3 months.
I look forward to your prompt resolution.

Thank you.

 

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Hello
The same problem occurs on our company's PC.
The three PCs we own continue to experience the same problem for three months, and we share some details.

PC Specifications
1. XD Version: 37.1.32.2
2. OS : windows 10 pro
3. CPU intel i5 -6500

Problem situation
1. More than one XD file does not open on your PC.
- Unable to enter file modifiable state after loading is complete.
- As far as I'm concerned, it's due to excessive CPU usage of 'runtimebroker'.
- If my PC uses only XD without any other programs, the CPU usage of the XD is 85% and the CPU usage of the PC remains at 100% at all times.

2. Files with complex components will have 1 situation unconditionally.

3. When working on one file, the following situation occurs:
   A. Freeze files when zooming in during operation
   B. Freeze files when typing Korean text
   C. Frequent 'no response'

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Same issue here.

 

After multiple tests, this does not seem to be related with the number of components, unless 15 is a lot . This is so frustrating. The problem appeares wihen migrating to (34.3.12.1), on windows 10.

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New Here ,
Apr 06, 2021 Apr 06, 2021

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Hello

A temporary fix has been found.
However, this method does not apply to all users.
I have three PCs of the same specifications, and the usage environment of the PC is all the same.

Two out of three PCs experienced this phenomenon, and only one of them solved it through this method.

I deleted all programs related to Adobe through 'Adobe Creative CloudCleanerTool.exe' provided by Adobe and subsequently reinstalled and resolved them.

This method must be deleted using the above tools, rather than by conventional deletion.

Use Google Search to download 'AdobeCreative CloudCleanerTool.exe'.

 

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New Here ,
Apr 04, 2021 Apr 04, 2021

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It's is happening with me too.

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