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Runtime Broker constantly comsumes cpu even when Adobe XD is idle

Community Beginner ,
Nov 10, 2020

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After I update Adobe XD to the latest version(34.3.12.1) today, I found Adobe XD is not working smoothly as compared with the earlier version.

When I examine Windows Task Manager, it shows "Runtime Broker" always takes up my cpu.

Restarting XD and computer did not make things good.

 

And I found it weird that RuntimeBroker.exe is acquiring memory and then releasing them, again and again and again. It seems it stucked into an infinty loop.

 

My Windows Version is 10 Pro 2004

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Crash on windows, Known Issue, Product performance

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Runtime Broker constantly comsumes cpu even when Adobe XD is idle

Community Beginner ,
Nov 10, 2020

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After I update Adobe XD to the latest version(34.3.12.1) today, I found Adobe XD is not working smoothly as compared with the earlier version.

When I examine Windows Task Manager, it shows "Runtime Broker" always takes up my cpu.

Restarting XD and computer did not make things good.

 

And I found it weird that RuntimeBroker.exe is acquiring memory and then releasing them, again and again and again. It seems it stucked into an infinty loop.

 

My Windows Version is 10 Pro 2004

TOPICS
Crash on windows, Known Issue, Product performance

Views

299

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Nov 10, 2020 2
New Here ,
Nov 18, 2020

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Same here Screenshot_10.png

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Nov 18, 2020 0
Adobe Employee ,
Nov 18, 2020

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Hi there,

 

Sorry for the delay in response. Would you mind sharing the OS and XD version of your machine? We have a latest update to XD which is 35 version. Could you please update and let us know if you're still experiencing the issue?

 

We'll try our best to help.

 

Thanks,

Harshika

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Nov 18, 2020 1
New Here ,
Nov 19, 2020

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CPU.png

The same here, Runtime Broker even consumed more CPU than Adobe XD.exe. 

My OS info: Windows 10 Pro - 64 bit (build 19041)

My XD version: 35.0.12.14 (Starter)

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Nov 19, 2020 0
Community Beginner ,
Nov 20, 2020

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I updated to 35.0.12.14 today, this issue doesn't seem to be solved.

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Nov 20, 2020 0
weizong LATEST
New Here ,
Nov 23, 2020

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me too ,my XD version: 35.0.12 ;

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Nov 23, 2020 0