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Screen randomly flashes red.

Community Beginner ,
Jul 08, 2020

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Almost daily, using XD, it will randomly start flashing red in the entire XD workspace. As you move the cursor around it will blindingly flash red. Eventually it will go all red. Sometimes you can switch to a different file and it's fine, but if you close and try to re-open the file you were working on when it turned red, it will still reopen in a red state. You have to completely quit XD to fix it.

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Crash on mac

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Screen randomly flashes red.

Community Beginner ,
Jul 08, 2020

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Almost daily, using XD, it will randomly start flashing red in the entire XD workspace. As you move the cursor around it will blindingly flash red. Eventually it will go all red. Sometimes you can switch to a different file and it's fine, but if you close and try to re-open the file you were working on when it turned red, it will still reopen in a red state. You have to completely quit XD to fix it.

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Crash on mac

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Jul 08, 2020 1
Adobe Employee ,
Jul 09, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please share a few more details like:

 

  1. The version of XD and the Operating System.
  2. Do you have an additional external monitor connected along with a primary screen?
  3. Will it be possible for you to share a screenshot or a small video of what exactly happens at your end?

 

We're here to help, just need more information.

 

Regards

Rishabh

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Jul 09, 2020 0
Community Beginner ,
Jul 09, 2020

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Thanks, Rishabh.

I'm running XD 30.2.12.3 on macOS Catalina 10.15.5.

 

I'm using a 2019 MacBook Pro 16" with two external LG displays connected via USB-C.

 

When it happens again I'll take a video of it and post it.

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Jul 09, 2020 0
Community Beginner ,
Jul 09, 2020

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That didn't take long for it to happen.

 

https://wwg.egnyte.com/dl/K18swgRES8

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Jul 09, 2020 0
Adobe Employee ,
Jul 15, 2020

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Thanks for sharing the video. Will it be possible for you to test XD on the Primary screen without an external monitor and check if it happens without an external monitor? 

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Jul 15, 2020 1
Community Beginner ,
Jul 28, 2020

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I was working on my normal setup (16" MacBook Pro + 2 LG 4K external displays).

 

I had the red issue happened again. I dragged the window over to my MacBook Pro Screen and downsized it to fit that screen. The red went away. When I drag that window back to my larger display at the same window size, it's not red. But, as I start to slowly increase the window size, at a certain point it turns red again.

 

https://wwg.egnyte.com/dl/uJhHprHQUE

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Jul 28, 2020 0
Adobe Employee ,
Sep 08, 2020

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Hi -  This issue should be fixed with XD 32.1 or later.  Please update XD to the latest version and let us know if the problem is solved or not.

 

Thanks,

David Alcala

Adobe XD QE

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Sep 08, 2020 0