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Scrolling & links not working on design Preview in XD.

Explorer ,
Dec 17, 2019

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When I press the "play" icon and preview an interactive prototype on my desktop, I can click and scroll. But when I create a public link for others to do the same, the preview screen is locked and the user can not scoll or click the buttons. Am I doing something wrong? I have the latest versions of XD and chrome. Appreciate any help.

 

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Scrolling & links not working on design Preview in XD.

Explorer ,
Dec 17, 2019

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When I press the "play" icon and preview an interactive prototype on my desktop, I can click and scroll. But when I create a public link for others to do the same, the preview screen is locked and the user can not scoll or click the buttons. Am I doing something wrong? I have the latest versions of XD and chrome. Appreciate any help.

 

<The Title was renamed by moderator>

TOPICS
Error, Preview, Share

Views

651

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Dec 17, 2019 0
Adobe Employee ,
Dec 17, 2019

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Hi there,

.

Thank you for reaching out and sorry to hear you are having trouble using Adobe XD. We would like to know a few more details to investigate about the issue here.

 

  • Have you tried to open the link in any other browser?
  • Is it the share for development, preview or presentation link?
  • Could you please share the link with us here so that we can check at our end?

 

We will try our best to help.

 

Thanks,

Harshika

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Dec 17, 2019 0
Explorer ,
Dec 18, 2019

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Thank you Harshika, please see answers below:

  • Have you tried to open the link in any other browser? No only Chrome, that is what my client uses. And I am running Chrome 79.0.3945.88
  • Is it the share for development, preview or presentation link? Design Review
  • Could you please share the link with us here so that we can check at our end? https://xd.adobe.com/view/12fc81da-0ef9-46c5-4d95-1c17db1e8752-64cd/

 

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Dec 18, 2019 0
Adobe Employee ,
Dec 18, 2019

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Thank you for sharing the additional information. I am able to scroll with in the link and able to click. Would you mind trying to open the link in any other browser. I have tried to open the same on internet explorer and it worked fine there as well.

 

Please try to open the same link on any other machine on chrome & share the results with us.

 

Thanks,

Harshika

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Dec 18, 2019 0
flixer LATEST
Explorer ,
Dec 18, 2019

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Thanks I tried it in Chrome and Safari on two desktop Macs and a Mac laptop, it won't scroll. It did bob up & down a bit on one of the desktop Macs in Safari, but only a few pixels.

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Dec 18, 2019 0