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Scrolling issue with shared Adobe XD link

New Here ,
May 19, 2020

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Whenever I am doing testing with my prototypes and I share the link, a lot of the testers have a scrolling problem. They always have to go to the bottom right hand corner of the prototype screen to scroll and it affects our testing. I know my viewpoint isn't the problem cause it's at the standard point. Is there a bug with shared links and can it be fixed asap?

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Prototyping, Share or publish

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Scrolling issue with shared Adobe XD link

New Here ,
May 19, 2020

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Whenever I am doing testing with my prototypes and I share the link, a lot of the testers have a scrolling problem. They always have to go to the bottom right hand corner of the prototype screen to scroll and it affects our testing. I know my viewpoint isn't the problem cause it's at the standard point. Is there a bug with shared links and can it be fixed asap?

TOPICS
Prototyping, Share or publish

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455

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May 19, 2020 0
Adobe Employee ,
May 19, 2020

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Hi Shanese, 

 

Sorry to hear about the trouble. We can definitely test that for you. For that could you please share a few more details like:

 

  1. The version of Adobe XD and the Operating System.
  2. Does this happen on a specific file or multiple files?
  3. Is this happening on a browser on a desktop or mobile?
  4. Will it be possible for you to share a sample file?

 

We're here to help, just need more information.

 

Regards

Rishabh

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May 19, 2020 0
New Here ,
May 19, 2020

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Hello,

 

  1. I just updated my Adobe XD a few moments ago so it would be the version before the most recent version. I'm using Windows 10 Home.
  2. It happens on multiple files
  3. It happens on a browser on a desktop
  4. Because of mthe company that I work for and confidentiality reasons, I can't share a sample.

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May 19, 2020 0
Adobe Employee ,
May 25, 2020

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Sorry for the delay in response. Without the sample file, we will need to isolate the other possible reasons for this. Could you please test this at a 100% zoom percentage on the browser and does it happen on all the browsers?

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May 25, 2020 0