Highlighted

[Share]-Error: "There was an error sending the invite. Please try again" in Adobe XD.

Explorer ,
Nov 26, 2019

Copy link to clipboard

Copied

Hi, I've just tried to share a private link with only several team members that I wish to invite, but after multiple attempts it keeps on returning a failed message: There was an error sending the invite. Please try again.

 

There is no further explanation about the error or about how to resolve it. My XD version is 24.4.22.1, please help!

 

Screen Shot 2019-11-26 at 16.05.53.png 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

<The title was renamed by moderator>

Hi Widian,

 

We are sorry to hear you are facing trouble inviting people to edit in Adobe XD. Would you mind trying to sign out of XD and Creative Cloud app and sign back in? We would also request you to please try restarting the machine.

 

Let us know if that helps.

 

Thanks,

Harshika

TOPICS
Product performance, Share or publish

Views

609

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

[Share]-Error: "There was an error sending the invite. Please try again" in Adobe XD.

Explorer ,
Nov 26, 2019

Copy link to clipboard

Copied

Hi, I've just tried to share a private link with only several team members that I wish to invite, but after multiple attempts it keeps on returning a failed message: There was an error sending the invite. Please try again.

 

There is no further explanation about the error or about how to resolve it. My XD version is 24.4.22.1, please help!

 

Screen Shot 2019-11-26 at 16.05.53.png 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

<The title was renamed by moderator>

Hi Widian,

 

We are sorry to hear you are facing trouble inviting people to edit in Adobe XD. Would you mind trying to sign out of XD and Creative Cloud app and sign back in? We would also request you to please try restarting the machine.

 

Let us know if that helps.

 

Thanks,

Harshika

TOPICS
Product performance, Share or publish

Views

610

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 26, 2019 0
Adobe Employee ,
Nov 26, 2019

Copy link to clipboard

Copied

Hi Widian,

 

We are sorry to hear you are facing trouble inviting people to edit in Adobe XD. Would you mind trying to sign out of XD and Creative Cloud app and sign back in? We would also request you to please try restarting the machine.

 

Let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 26, 2019 0
Explorer ,
Nov 27, 2019

Copy link to clipboard

Copied

Hi Harshika, thank you. It works now! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 27, 2019 1
New Here ,
Jan 31, 2020

Copy link to clipboard

Copied

Hi there

 

I am having this same issue. I have signed out of XD and CC APP and restarted machine. When I try and invite colleague I get the red error message and no email is sent even though the colleague appears in the member area?

 

Help with this would be much appreciated.

 

Cheers

Jon

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 31, 2020 0
Adobe Employee ,
Jan 31, 2020

Copy link to clipboard

Copied

Hi Jon,

 

Sorry to hear that you're having trouble using XD. Would you mind sharing the XD and Creative Cloud version of your machine? Please try the steps mentioned in "Update Creative Cloud Sync" from this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 31, 2020 0
Hammad LATEST
New Here ,
Jun 20, 2020

Copy link to clipboard

Copied

Hi Harshika, 

 

I am having the same trouble. 

 

I am using Macbook pro 2018 and latest indesign 2020 june update 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 20, 2020 0