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Hi,
A user on my network is having issues when trying to update a shared link but is able to publish a new link fine. Errors all seem to start with 55. The latest is 55:47:-1.
I've looked online and cannot see a list of hosts/firewall requirements for XD. Does anyone have this information?
Thanks.
R
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Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions.
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Apologize for your experience. Can you try the solutions in this doc Troubleshooting sharing errors in Adobe XD​ and if they did not help, can you report the issue to the team using the info in the doc?
Thanks,
Preran
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Hi there,
We are sorry to hear you are facing trouble using Adobe XD. We would request you to please try the solution mentioned in this article: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html and if that doesn't help, try the solutions mentioned here: https://community.adobe.com/t5/Adobe-XD/Troubleshooting-sharing-errors-in-Adobe-XD/td-p/8160324.
Let us know if that helps.
Thanks,
Harshika
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I've already tried suggestions from https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html and nothing works.
I think the problem might be with our work network, because I can publish and update just fine when not on the office network.
The second link you posted (https://community.adobe.com/t5/Adobe-XD/Troubleshooting-sharing-errors-in-Adobe-XD/td-p/8160324) is broken as well.
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That is false. This happens inside or outside of any network. Its a long running issue with this tool.
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Hi! Mine was solved adding *xd.adobe.com* in Network > Windows Proxy exceptions. My problem was with the network of my company that was blocking it!
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The question was not answered and the link Preran posted is broken.
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They have no response to it.
Once it happens to you, all links on your files cannot be updated, whatever you do, even if you restart or create a new link, the error keeps coming back.
And as you can see, its been a year and half, and they've not been able to resolve this issue.
This is one single reason why I stopped using Adobe XD. You will be stuck.
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Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions. If you don't know how to do it, ask to your network support.
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I work outside a network.
Like I said, this is an outstnding problem with this tool for a year and a half.
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Same issue for me it's killing all my share's.
On a MacBook working from home, not using a proxy so can't use the 'fix'.
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Hi there,
That's strange. Would you mind sharing your Adobe ID, phone number and location with me over a private message so that I can escalate it to the team?
I will try my best to help.
Note: Please share the link of this post for reference
Thanks,
Harshika
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Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions.
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Thank you for sharing your solution here. It should help other users in a similar situation.