[Share]-Errors 55:47 when updating links in Adobe XD.

New Here ,
Jul 31, 2018 Jul 31, 2018

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Hi,

 

A user on my network is having issues when trying to update a shared link but is able to publish a new link fine. Errors all seem to start with 55. The latest is 55:47:-1.

 

I've looked online and cannot see a list of hosts/firewall requirements for XD. Does anyone have this information?

 

Thanks.

R

 

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Product performance, Share or publish

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correct answers 1 Correct Answer

Explorer , Feb 05, 2020 Feb 05, 2020
Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions.

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Adobe Employee ,
Jul 31, 2018 Jul 31, 2018

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Apologize for your experience. Can you try the solutions in this doc Troubleshooting sharing errors in Adobe XD​ and if they did not help, can you report the issue to the team using the info in the doc?

Thanks,

Preran

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New Here ,
Oct 17, 2019 Oct 17, 2019

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Preran, the link you provided is dead. Could you please update it; I'm having the exact same issue as described in the original post (able to publish a new link; unable to update).

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Adobe Employee ,
Oct 17, 2019 Oct 17, 2019

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Hi there,

 

We are sorry to hear you are facing trouble using Adobe XD. We would request you to please try the solution mentioned in this article: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html and if that doesn't help, try the solutions mentioned here: https://community.adobe.com/t5/Adobe-XD/Troubleshooting-sharing-errors-in-Adobe-XD/td-p/8160324.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Oct 17, 2019 Oct 17, 2019

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I've already tried suggestions from https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html and nothing works.

I think the problem might be with our work network, because I can publish and update just fine when not on the office network.

 

The second link you posted (https://community.adobe.com/t5/Adobe-XD/Troubleshooting-sharing-errors-in-Adobe-XD/td-p/8160324) is broken as well.

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Community Beginner ,
Jan 28, 2020 Jan 28, 2020

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That is false. This happens inside or outside of any network. Its a long running issue with this tool.

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Explorer ,
Feb 07, 2020 Feb 07, 2020

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Hi! Mine was solved adding *xd.adobe.com* in Network > Windows Proxy exceptions. My problem was with the network of my company that was blocking it!

 

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New Here ,
Nov 06, 2019 Nov 06, 2019

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The question was not answered and the link Preran posted is broken.

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Community Beginner ,
Jan 28, 2020 Jan 28, 2020

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They have no response to it. 

 

Once it happens to you, all links on your files cannot be updated, whatever you do, even if you restart or create a new link, the error keeps coming back.

 

And as you can see, its been a year and half, and they've not been able to resolve this issue. 

 

This is one single reason why I stopped using Adobe XD. You will be stuck.

 

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Explorer ,
Feb 05, 2020 Feb 05, 2020

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Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions. If you don't know how to do it, ask to your network support.

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Community Beginner ,
Mar 17, 2020 Mar 17, 2020

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I work outside a network.

Like I said, this is an outstnding problem with this tool for a year and a half. 

 

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Same issue for me it's killing all my share's.

On a MacBook working from home, not using a proxy so can't use the 'fix'.

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Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

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Hi there,

 

That's strange. Would you mind sharing your Adobe ID, phone number and location with me over a private message so that I can escalate it to the team?

 

I will try my best to help.

 

Note: Please share the link of this post for reference

 

Thanks,

Harshika

 

 

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Explorer ,
Feb 05, 2020 Feb 05, 2020

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Hi! I had the same problem, and it was solved adding *xd.adobe.com* in Windows Proxy exceptions.

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Adobe Employee ,
Feb 06, 2020 Feb 06, 2020

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Thank you for sharing your solution here. It should help other users in a similar situation.

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