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Whenever I generate or update a 'Share for Review' link to view on the web, I am presented with either a loading wheel which doesn't resolve or just a single thin line instead of the full page mockup.
Any help would be appreciated.
Thanks,
James
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Hi James,
I understand how you feel, I will do my best to help you. A few more details would be super helpful to help you better like: -
Awaiting your response.
Thanks,
Harshika
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Hi Harshika,
Please see my answers below.
XD Version - 19.2.22.3
Mac OS - 10.12.6
Many thanks,
James
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Thank you for sharing the information, James. Please update to the latest version using the steps mentioned here: Update apps to the latest release of Adobe Creative Cloud.
Let us know if you need more assistance. We'd be happy to help.
Thanks,
Harshika
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Hi Harshika,
Thanks for your reply.
I followed your instructions and updated XD and unfortunately this did not resolve my issue. Please advise.
Cheers,
James
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Hi jamesc77326857,
You usually get this thin line issue when the viewport height of the page is set to the top of the page, You can also check it by looking for the visual marker shown in the screenshot below.
Setting it to an appropriate height should fix the thin line issue.
Regarding the loop, I would suggest you to try an alternate network to rule our the network issue.
Regards
Vivek P
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Hi Vivek,
Thank you for the explanation, that did indeed fix the issue.
Whilst I'm here, is it possible to view artwork on the web via the 'share for review' function in 2X for retina screens?
Best regards,
James
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Hi James,
I looked for similar information and found this post How to design for retina properly? that I think has the answer to your question. Please go through it, and let us know if you need more assistance.
Thanks,
Harshika