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'Share for Review' link not workng

Community Beginner ,
Jun 18, 2019

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Whenever I generate or update a 'Share for Review' link to view on the web, I am presented with either a loading wheel which doesn't resolve or just a single thin line instead of the full page mockup.

Any help would be appreciated.

Thanks,

James

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'Share for Review' link not workng

Community Beginner ,
Jun 18, 2019

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Whenever I generate or update a 'Share for Review' link to view on the web, I am presented with either a loading wheel which doesn't resolve or just a single thin line instead of the full page mockup.

Any help would be appreciated.

Thanks,

James

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Jun 18, 2019 0
Adobe Employee ,
Jun 18, 2019

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Hi James,

I understand how you feel, I will do my best to help you. A few more details would be super helpful to help you better like: -

  • Which version of XD are you using?
  • What is your OS version?

Awaiting your response.

Thanks,

Harshika

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Jun 18, 2019 1
Community Beginner ,
Jun 18, 2019

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Hi Harshika,

Please see my answers below.

XD Version - 19.2.22.3

Mac OS - 10.12.6

Many thanks,

James

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Jun 18, 2019 0
Adobe Employee ,
Jun 19, 2019

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Thank you for sharing the information, James. Please update to the latest version using the steps mentioned here: Update apps to the latest release of Adobe Creative Cloud.

Let us know if you need more assistance. We'd be happy to help.

Thanks,

Harshika

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Jun 19, 2019 1
Community Beginner ,
Jun 19, 2019

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Hi Harshika,

Thanks for your reply.

I followed your instructions and updated XD and unfortunately this did not resolve my issue. Please advise.

Cheers,

James

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Jun 19, 2019 0
Adobe Employee ,
Jun 19, 2019

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Hi jamesc77326857,

You usually get this thin line issue when the viewport height of the page is set to the top of the page, You can also check it by looking for the visual marker shown in the screenshot below.

vertical-height.png

Setting it to an appropriate height should fix the thin line issue.

Regarding the loop, I would suggest you to try an alternate network to rule our the network issue.

Regards

Vivek P

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Jun 19, 2019 1
Community Beginner ,
Jun 20, 2019

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Hi Vivek,

Thank you for the explanation, that did indeed fix the issue.

Whilst I'm here, is it possible to view artwork on the web via the 'share for review' function in 2X for retina screens?

Best regards,

James

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Jun 20, 2019 1
Adobe Employee ,
Jun 21, 2019

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Hi James,

I looked for similar information and found this post How to design for retina properly?  that I think has the answer to your question. Please go through it, and let us know if you need more assistance.

Thanks,

Harshika

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Jun 21, 2019 1