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[Share]-Issue with migrating project from old student account in XD.

New Here ,
Jan 15, 2020

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Hello,
 
I migrated over 2 of my projects that were published to XD previously on my old student account (graduated last May, so I lost access to that account), but only 1 of them can be opened - the other one has an error screen that says that the preview is not available, and when I copy and paste the public link, it requires a password.
 
Is there some way to recover this? It was a big project and I would like to keep it around!

Thank you!
 
<The Title was renamed by moderator>
 
Best,
Sophia

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[Share]-Issue with migrating project from old student account in XD.

New Here ,
Jan 15, 2020

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Hello,
 
I migrated over 2 of my projects that were published to XD previously on my old student account (graduated last May, so I lost access to that account), but only 1 of them can be opened - the other one has an error screen that says that the preview is not available, and when I copy and paste the public link, it requires a password.
 
Is there some way to recover this? It was a big project and I would like to keep it around!

Thank you!
 
<The Title was renamed by moderator>
 
Best,
Sophia

Topics

How to, Share or publish

Views

65

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 16, 2020

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Hi Sophia,

 

Thank you for reaching out and using Adobe XD.  We would like to know a few more details like-

 

  • Are you having the paid account or free account now?
  • Did you make the project on cloud or locally?
  • Could you please share both the links with us so that we can check at our end?

 

We will try our best to help.

 

Thanks,

Harshika

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