[Share]-Issue with migrating project from old student account in XD.

[#1]

Hello,

I migrated over 2 of my projects that were published to XD previously on my old student account (graduated last May, so I lost access to that account), but only 1 of them can be opened - the other one has an error screen that says that the preview is not available, and when I copy and paste the public link, it requires a password.

Is there some way to recover this? It was a big project and I would like to keep it around!

Thank you!

<The Title was renamed by moderator>

Best,

Sophia

[#2]

Hello,

I migrated over 2 of my projects that were published to XD previously on my old student account (graduated last May, so I lost access to that account), but only 1 of them can be opened - the other one has an error screen that says that the preview is not available, and when I copy and paste the public link, it requires a password.

Is there some way to recover this? It was a big project and I would like to keep it around!

Thank you!

<The Title was renamed by moderator>

Best,

Sophia

[#3]

Hi Sophia,

Thank you for reaching out and using Adobe XD.  We would like to know a few more details like-

• Are you having the paid account or free account now?
• Did you make the project on cloud or locally?
• Could you please share both the links with us so that we can check at our end?

We will try our best to help.

Thanks,

Harshika