Share link never stops loading in Adobe XD.

[soli83]

My share link never stops loading. This problem seems like it monstly happens on chrome and safari.

<The Title was renamed by moderator>

[Ares Hovhannesyan]

Thanks for using Adobe Xd

Does it happens for any new project? 

[soli83]

Yes, i updated the share link with some changes yesterday and its still happening

[HARSHIKA_VERMA]

Hi Soli,

We are sorry to hear you are having trouble opening the link in browser. In addition to the info asked by Ares, we'd also like to know a few more details that would be really helpful-

• What is the OS & XD version of your machine?
• Is it happening with this specific link or with all the links?
• Could you please try to open the same on any other machine? & see if that helps.

We'd also suggest try deleting the cache of your browser and let us know if that helps.

We will try our best to help.

Thanks,

Harshika

[soli83]

Sure,

- Im on windows 10 (version 1903 (OS Build 18362.476)) and my XD version is 24.4.22.1

- Its just this one link, other projects share links work fine
- I tried opening the link on multiple computers (both windows and mac) and they are having the same issue

Already tried deleting the cache and it didnt work unfortunately

[Preran]

I am taking a broad guess here in that it has to do with the file size of your project. If I am correct, can you try splitting the project into smaller files and let us know if you continue to face this issue. For immediate assistance, I suggest getting in touch with our tech support team using this link https://adobe.ly/2WYE62m

Thanks,
Preran