Share link never stops loading in Adobe XD.

Dec 04, 2019

Copy link to clipboard

Copied

My share link never stops loading. This problem seems like it monstly happens on chrome and safari.

 

<The Title was renamed by moderator>

TOPICS
Crash or freeze, Product issue, Share

Views

397

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Share link never stops loading in Adobe XD.

Dec 04, 2019

Copy link to clipboard

Copied

My share link never stops loading. This problem seems like it monstly happens on chrome and safari.

 

<The Title was renamed by moderator>

TOPICS
Crash or freeze, Product issue, Share

Views

398

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 04, 2019 0
Adobe Community Professional ,
Dec 04, 2019

Copy link to clipboard

Copied

Thanks for using Adobe Xd

Does it happens for any new project? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 04, 2019 0
Dec 05, 2019

Copy link to clipboard

Copied

Yes, i updated the share link with some changes yesterday and its still happening

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 05, 2019 0
Adobe Employee ,
Dec 05, 2019

Copy link to clipboard

Copied

Hi Soli,

 

We are sorry to hear you are having trouble opening the link in browser. In addition to the info asked by Ares, we'd also like to know a few more details that would be really helpful-

 

  • What is the OS & XD version of your machine?
  • Is it happening with this specific link or with all the links?
  • Could you please try to open the same on any other machine? & see if that helps.

 

We'd also suggest try deleting the cache of your browser and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 05, 2019 0
Dec 05, 2019

Copy link to clipboard

Copied

Sure,

- Im on windows 10 (version 1903 (OS Build 18362.476)) and my XD version is 24.4.22.1

- Its just this one link, other projects share links work fine
- I tried opening the link on multiple computers (both windows and mac) and they are having the same issue

Already tried deleting the cache and it didnt work unfortunately

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 05, 2019 0
Preran LATEST
Adobe Employee ,
Dec 06, 2019

Copy link to clipboard

Copied

I am taking a broad guess here in that it has to do with the file size of your project. If I am correct, can you try splitting the project into smaller files and let us know if you continue to face this issue. For immediate assistance, I suggest getting in touch with our tech support team using this link https://adobe.ly/2WYE62m

 

Thanks,
Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 06, 2019 1