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[Share]-Live preview not working fine on android mobile in XD.

New Here ,
Mar 19, 2019

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When I am working with Adobe XD CC, It is working using cloud  document but I am not able to see live preview using datacable even it is not synching. I am using windows 10 Laptop and my mobile is iPhone 7. Please resolve the issue.

THIS SOLUTION WORKED. Just open iTunes on windows and restart XD on mobile.
Thanks a lot, you're the MVP.

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[Share]-Live preview not working fine on android mobile in XD.

New Here ,
Mar 19, 2019

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When I am working with Adobe XD CC, It is working using cloud  document but I am not able to see live preview using datacable even it is not synching. I am using windows 10 Laptop and my mobile is iPhone 7. Please resolve the issue.

THIS SOLUTION WORKED. Just open iTunes on windows and restart XD on mobile.
Thanks a lot, you're the MVP.

TOPICS
Preview, Product performance, Share or publish

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2.6K

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Mar 19, 2019 0
Adobe Employee ,
Mar 20, 2019

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Hi Srikanth.gubba,

Sorry that you are unable to use Live preview on your iPhone 7 from Windows 10 machine. Could you please share the exact version of Adobe XD, XD mobile and OS build which you are using? I would also request you to make sure that you are trying to use Live Preview as per the details mentioned here: - Preview your prototypes on mobile devices.

Thanks,

Atul_Saini

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Mar 20, 2019 1
New Here ,
Mar 27, 2019

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Hello Atul_Saini,

unfortunately, I have the same issue on the same hardware. My specs:

Adobe XD: 17.0.12.11

CC: 4.2.0.25

XD mobile: 17.0

OS: Windows 10 Pro 64-Bit Version (10.0, Build 17134)

OSX: iOS 12.2

Thank you in advance,

Diana.

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Mar 27, 2019 0
Adobe Employee ,
Apr 02, 2019

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Hi Diana, could you please check if you have iTunes installed on your machine?

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Apr 02, 2019 0
New Here ,
Jul 14, 2019

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I have the same issue window 10 and Samsung A10 (Android mobile) live preview is not showing on my mobile device>

Need help

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Jul 14, 2019 0
New Here ,
Mar 29, 2020

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Hi,
I am facing the same issue. I am using Windows XD and Samsung A20(android). Moreover, In my mobile, no cloud document is appearing although they have been sync on my PC.

Please resolve this issue. Need to see my designs on the phone.
Thanks.

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Mar 29, 2020 0
Adobe Employee ,
Mar 30, 2020

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Hi there,

 

Sorry to hear you are having trouble previewing your cloud document in XD. Would you mind telling us the XD version on mobile app and windows machine?

 

We will try our best to help.

 

Thanks,

Harshika

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Mar 30, 2020 0
New Here ,
May 18, 2020

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I was having the same problem, but I fix it just using the Adobe XD with Itunes open in Windows...

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May 18, 2020 1
New Here ,
Jul 14, 2020

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THIS SOLUTION WORKED. Just open iTunes on windows and restart XD on mobile.
Thanks a lot, you're the MVP.

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Jul 14, 2020 2
New Here ,
May 23, 2019

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same issue

windows 10

iphone xs max

usb cable original

all up to date

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May 23, 2019 0
Adobe Community Professional ,
Jul 14, 2019

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Hi, have you installed iTunes on your computer?

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Jul 14, 2019 1
New Here ,
Jul 14, 2019

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Not installed

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Jul 14, 2019 0
Adobe Community Professional ,
Jul 15, 2019

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Install iTunes on your computer and then try again Live Preview

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Jul 15, 2019 1
New Here ,
Jul 15, 2019

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yes I have installed

On Mon, Jul 15, 2019 at 6:59 PM HARSHIKA VERMA <forums_noreply@adobe.com>

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Jul 15, 2019 0
New Here ,
Jul 15, 2019

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I have installed iTunes but it doesn't work

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Jul 15, 2019 0
Adobe Community Professional ,
Jul 15, 2019

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Isn't iTunes changing?
Could that be part of the issue for those who have the ability to connect via cable and it still doesn't work?

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Jul 15, 2019 1
Adobe Community Professional ,
Jul 14, 2019

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This is an interesting discussion. The app says Connect iOS devices to XD via USB to preview.

The iPad Pro comes with a lightning cable so there is no way to plug it into a USB for connection to Windows10.

I can definitely use the upload to cloud and view option, but not the Preview on device via cable option.

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Jul 14, 2019 1
New Here ,
Feb 03, 2020

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Hey, I was wondering if you found out how to solve this issue because for me it's the same... Im working with updated windows 10 and an iphone 7 also with the new updates. Itunes is also installed on both devices.

Thank you!

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Feb 03, 2020 0