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Share- Prototype preview shows a white line while previewing in XD.

Community Beginner ,
Dec 31, 2019

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Respected Sir,

i am facing some problem in prototype.when i click on play button for preview prototype. after clicking prototype viewer show me just a white line  on screen you can see in screenshots.Reall screens of artboard are not display.plz help me to slove this problem. I am facing the trouble from 2 days.

Thanks.before click of prototype play buttonbefore click of prototype play buttonafter click of prototype play buttonafter click of prototype play button

 

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Adobe Community Professional
Correct answer by vishuagg19 | Adobe Community Professional

As per your screenshot, there is an issue with the value of Vertical Scrolling which I guess is set to value of 1 by mistake. Just change the value of Vertical Scrolling of 2nd Artboard (Status Saver) and try again.

 

Note: Vertical Scrolling setting is available in Design Tab 

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Preview, Product issue

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Share- Prototype preview shows a white line while previewing in XD.

Community Beginner ,
Dec 31, 2019

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Respected Sir,

i am facing some problem in prototype.when i click on play button for preview prototype. after clicking prototype viewer show me just a white line  on screen you can see in screenshots.Reall screens of artboard are not display.plz help me to slove this problem. I am facing the trouble from 2 days.

Thanks.before click of prototype play buttonbefore click of prototype play buttonafter click of prototype play buttonafter click of prototype play button

 

<The Title was renamed by moderator>

Adobe Community Professional
Correct answer by vishuagg19 | Adobe Community Professional

As per your screenshot, there is an issue with the value of Vertical Scrolling which I guess is set to value of 1 by mistake. Just change the value of Vertical Scrolling of 2nd Artboard (Status Saver) and try again.

 

Note: Vertical Scrolling setting is available in Design Tab 

Topics

Preview, Product issue

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604

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Adobe Employee ,
Jan 01, 2020

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Hi Muhammad, 

 

Thank you for reaching out & sorry to hear you are having trouble using Adobe XD. Did you try to move the design from the left & right arrow keys? We would also request you to please copy the design from Prototype mode into a new document & then try to preview it. 

 

Let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Jan 02, 2020

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thanks Mr Harshika. you suggestion was helpful for me. now my prototype is
working after follow your method.

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Adobe Community Professional ,
Jan 02, 2020

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As per your screenshot, there is an issue with the value of Vertical Scrolling which I guess is set to value of 1 by mistake. Just change the value of Vertical Scrolling of 2nd Artboard (Status Saver) and try again.

 

Note: Vertical Scrolling setting is available in Design Tab 

Vishu Aggarwal

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Community Beginner ,
Jan 02, 2020

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Thanks.
it was main reason. i follow your suggestion. now ,my prototype is
working.your suggestion is very helpful.

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Adobe Employee ,
Jan 03, 2020

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We are glad to hear you are back on track, Muhammad. Please feel free to reach out to us for any issues related to XD. We would be happy to help.

 

Thank you Vishu Aggarwal for your expert response on this post. It really helped me understand the exact cause of the issue. We really appreciate your presence on our XD Community.

 

Thanks,

Harshika

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