[Share]-"Update Link" and existing prototype link are missing in XD.

Mar 13, 2020

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My existing prototype link which I had shared with the devs is missing. I only have "Manage Links" and "New link" options available.

 

The "Update link" button is missing too.

 

When I click "Manage Links" I can see the existing link on the Adobe Assets webpage that opens up. Then why is it not available from my Xd file? 

 

I didnt know whats going on so I proceeded to create a new link. But the same thing has happened to the new link too. I dont want to keep creating new links.

 

This was all working fine until the March 2020 update.

 

P.S. A bit ironic if the Experience Design software updates dont go through a usability testing before rolling them out.

 

<The Title was renamed by moderator>

That shouldn't be the case. Unlimited publishing options are available right now to both free and paid users. I suggest getting in touch with our tech support teams https://adobe.ly/2WYE62m if you are still facing this issue.

 

Thanks,

Preran

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Product performance, Share or publish

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[Share]-"Update Link" and existing prototype link are missing in XD.

Mar 13, 2020

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My existing prototype link which I had shared with the devs is missing. I only have "Manage Links" and "New link" options available.

 

The "Update link" button is missing too.

 

When I click "Manage Links" I can see the existing link on the Adobe Assets webpage that opens up. Then why is it not available from my Xd file? 

 

I didnt know whats going on so I proceeded to create a new link. But the same thing has happened to the new link too. I dont want to keep creating new links.

 

This was all working fine until the March 2020 update.

 

P.S. A bit ironic if the Experience Design software updates dont go through a usability testing before rolling them out.

 

<The Title was renamed by moderator>

That shouldn't be the case. Unlimited publishing options are available right now to both free and paid users. I suggest getting in touch with our tech support teams https://adobe.ly/2WYE62m if you are still facing this issue.

 

Thanks,

Preran

TOPICS
Product performance, Share or publish

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Mar 13, 2020 0
Adobe Employee ,
Mar 13, 2020

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Hi there,

 

We are sorry to hear you are having trouble updating the existing links in XD. We would like to know if you have renamed this particular file by chance. Is it happening with this specific file or all the files? What is the OS and XD version of your machine?

 

We will try our best to help.

 

Thanks,

Harshika

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Mar 13, 2020 0
Mar 13, 2020

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I havent renamed it. I 'permanently deleted' all the other published files thinking it maybe because I am only allowed to have one published file.

 

OS: Windows 10 Home

Xd Version: 28.1.12.3

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Mar 13, 2020 0
Adobe Employee ,
Mar 20, 2020

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That shouldn't be the case. Unlimited publishing options are available right now to both free and paid users. I suggest getting in touch with our tech support teams https://adobe.ly/2WYE62m if you are still facing this issue.

 

Thanks,

Preran

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Mar 20, 2020 0
Oct 08, 2020

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I am having the same problem, in the Share view, there is no "Update Link" button, nor a Link Access dropdown.  Just the link and View Setting. I have followed some of the suggestions, but most are out of date with the current version of XD. Nothing has worked, which is why I am contacting for suggestions.

 

OS - 10.15.7 Mac

XD - 33.1.12.4

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Oct 08, 2020 0
Adobe Employee ,
Oct 09, 2020

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Hi there,

 

Sorry to hear you are unable to get the option to update the link in XD. Would you mind telling us if it's happening with new file as well? Is it happening with a specifc file or all the files?

 

We will try our best to help.

 

Thanks,

Harshika

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Oct 09, 2020 0
Dec 17, 2020

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I am having this same issue. Everytime I rename my file (I update the file extension to rename it to add the date of the latest version), Adobe doesn't recognize it as the same file and I only have the option of creating a new link when I need to override the changes in the previous link. This is a very big inconvenience as it means stakeholders have to track multiple links - it's very confusing. 

 

So should I not be renaming the file to prevent this from happening? 

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Dec 17, 2020 0