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[SHARE]- Reviewers of my private prototype link are not receiving notifications for new comments.

Community Beginner ,
Apr 03, 2020

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Hi all!
I've shared a private link with a team member, but he's not getting notifications when I add new comments to it. He only gets notifications when I respond to one of his comments or @mention him. Is this the way it's intended to work? It would be useful if we both received notifications when our clients added new comments to the link. 

Cheers, 

Alex 

 

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[SHARE]- Reviewers of my private prototype link are not receiving notifications for new comments.

Community Beginner ,
Apr 03, 2020

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Hi all!
I've shared a private link with a team member, but he's not getting notifications when I add new comments to it. He only gets notifications when I respond to one of his comments or @mention him. Is this the way it's intended to work? It would be useful if we both received notifications when our clients added new comments to the link. 

Cheers, 

Alex 

 

{Renamed By MOD}

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Adobe Employee ,
Apr 03, 2020

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Hi Alex,

 

Thanks for reaching out. Could you please ask the team members to check if the notifications option is enabled here: https://account.adobe.com/notifications

 

Regards

Rishabh

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Community Beginner ,
Apr 03, 2020

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Hi Rishabh,

 

Thanks for getting back to me! I confirmed with him that the notifications option is enabled and Xd is set to "All emails." I also shared it with another coworker and had similar results (they didn't recieve any notifications for new comments I would add to the link unless they had been tagged). Do you have any other possible solutions? 

 

Thanks! 

Alex

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Adobe Employee ,
Apr 03, 2020

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Thanks for confirming that email notification is enabled for commenting activity on shared XD prototypes. Would you mind telling us if you are working on an enterprise network?

 

We'll try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Apr 07, 2020

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Hi Harshika, 

 

I believe we are on an enterprise network. We have "Adobe for Teams" and everyone has the full Creative Cloud. 

 

Thanks, 

Alex

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Adobe Employee ,
Apr 08, 2020

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Hi Alex,

 

Thank you for the confirmation. I have asked the enterprise team to take a look on your query. Someone from the team will assist you further.

 

Thanks,

Harshika

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Adobe Employee ,
Apr 10, 2020

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Hi Alex,

 

I am following up on the issue. Is the issue has been resolved or not? I will try my best to help.

 

Thanks,

Harshika

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