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[Share]-Shared tab got disabled in XD.

Community Beginner ,
Dec 10, 2019

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I've got a couple of projects saved in the cloud. After the newest big update dropped that changed the way projects are shared, I can't share some projects. The right panel doesn't show sharing options when entering the SHARE tab. Take a look https://www.loom.com/share/10791cd5c49848ffa6824f807a9fb5cb

 

Some projects work fine while others can't be shared. The client is really pissed off that I can't send him the links and the development is pretty much stuck because of that.

 

I've tried uninstalling the app, but it doesn't help.

 

Any solution?

 

<The Title was renamed by moderator>

Hi Daniel,

 

Thank you for reaching out and sorry to hear you are having trouble using share panel in XD. We have investigated that this is happening when the components don't have the defined destination. Could you please check if you have set a valid destination for the components or try to delete the interaction?

 

Let us know if that helps.

 

Thanks,

Harshika

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Product performance, Share or publish

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[Share]-Shared tab got disabled in XD.

Community Beginner ,
Dec 10, 2019

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I've got a couple of projects saved in the cloud. After the newest big update dropped that changed the way projects are shared, I can't share some projects. The right panel doesn't show sharing options when entering the SHARE tab. Take a look https://www.loom.com/share/10791cd5c49848ffa6824f807a9fb5cb

 

Some projects work fine while others can't be shared. The client is really pissed off that I can't send him the links and the development is pretty much stuck because of that.

 

I've tried uninstalling the app, but it doesn't help.

 

Any solution?

 

<The Title was renamed by moderator>

Hi Daniel,

 

Thank you for reaching out and sorry to hear you are having trouble using share panel in XD. We have investigated that this is happening when the components don't have the defined destination. Could you please check if you have set a valid destination for the components or try to delete the interaction?

 

Let us know if that helps.

 

Thanks,

Harshika

TOPICS
Product performance, Share or publish

Views

925

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Dec 10, 2019 0
Adobe Employee ,
Dec 10, 2019

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Hi Daniel,

 

Thank you for reaching out and sorry to hear you are having trouble using share panel in XD. We have investigated that this is happening when the components don't have the defined destination. Could you please check if you have set a valid destination for the components or try to delete the interaction?

 

Let us know if that helps.

 

Thanks,

Harshika

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Dec 10, 2019 1
Community Beginner ,
Dec 11, 2019

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It worked! I've been struggling with this issue since that big update. Finally 🙂

Thank you, Harshika!

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Dec 11, 2019 1
Adobe Employee ,
Dec 11, 2019

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We are glad to hear you're back on track. Please feel free to reach out to us in the future for any query related to Adobe XD.

 

We'd be happy to help.

 

Thanks,

Harshika

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Dec 11, 2019 0
Community Beginner ,
Dec 12, 2019

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After building the prototype, I'm trying to share this with my colleagues and can't generate a link because the panel appears with the design options in a disabled mode.

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Dec 12, 2019 0
Adobe Employee ,
Dec 12, 2019

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Hi Anan,

 

Sorry for the trouble. We have seen a similar query has been raised here:  https://community.adobe.com/t5/adobe-xd/shared-tab-got-disabled-in-xd/td-p/10792595. Please try the suggestion mentioned in the post.

 

I am also merging thi thread with the post.

 

Thanks,

Harshika

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Dec 12, 2019 0
New Here ,
Dec 12, 2019

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In one particular XD document I have come across an issue a couple of times, where the Share functionality simply will not activate (switch to Share tab, 0 artboards selected and share options panel does not display) - I have tracked down the issue to 4 specific elements/layers (grouped elements) in one of the artboards. When these 4 elements are deleted from the layout, Share works as expected. If I completely ungroup the elements, Share works as expected.

 

The elements in question are not Components. The required artboards ARE linked in the Prototype. I tested randomly renaming the groups/layers, to no effect.

 

What about the grouping of these elements could be causing Share to be unavailable? Is there a limit to depth of groupings?

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Dec 12, 2019 0
Adobe Employee ,
Dec 12, 2019

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Hi infexious_4567,

 

We are sorry for the inconvenience caused. The team is already aware of the issue and has fixed internally. You will be able to see the fix in upcoming releases. 

 

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Dec 12, 2019 1
Adobe Employee ,
Dec 13, 2019

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Hi there,

 

Sorry for the trouble. In addition to what Shwetha has mentioned,  I am also  merging this post with this thread: https://community.adobe.com/t5/adobe-xd/shared-tab-got-disabled-in-xd/td-p/10792595 where other users also reported the same. Please try the suggestion mentioned in the post and let us know if that helps.

 

Thanks,

Harshika

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Dec 13, 2019 0