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[Share]-Some images appear blank or white when on Mobile Preview through the Adobe XD app.

New Here ,
Feb 05, 2020

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When on the desktop application, there are no problems with my images. I can see everything perfectly fine. When I go to test the app on a mobile divice, however, some images don't appear at all. I've double checked that they're .jpg and still can't seem to solve the issue. The missing images are always the same, they don't change randomly. Is there a root for this issue?

 

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[Share]-Some images appear blank or white when on Mobile Preview through the Adobe XD app.

New Here ,
Feb 05, 2020

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When on the desktop application, there are no problems with my images. I can see everything perfectly fine. When I go to test the app on a mobile divice, however, some images don't appear at all. I've double checked that they're .jpg and still can't seem to solve the issue. The missing images are always the same, they don't change randomly. Is there a root for this issue?

 

<The Title was renamed by moderator>

TOPICS
Design, Preview, Prototyping

Views

117

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 05, 2020 0
Adobe Employee ,
Feb 05, 2020

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Hi there,

 

We are sorry to hear you are having trobe previewing the images in XD mobile app. Would you mind checking the version of XD on mobile app? We would also suggest preview the design on some other mobile having XD app and share the results with us.

 

We will try our best to help.

 

Thanks,

Harshika

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Feb 05, 2020 1
Adobe Employee ,
Feb 10, 2020

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Hi there,

 

Would you mind confirming if the issue has been resolved or if you need further assistance on this? We'd be happy to help.

 

Thanks,

Harshika

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Feb 10, 2020 0