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[Share]-Unable to see the generated XD link in the browser.

New Here ,
Jan 09, 2020

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Trying to generate a link to a website prototype for a client. It generates a link; https://xd.adobe.com/view/58789031-9764-41b0-7a02-9e620df1309e-2e49/

 

but the link generated doesn't load and error page appears after reloading twice. 

 

First load this appears along the top of the browser; 
"This webpage was reloaded because a problem occured."

Screen Shot 2020-01-09 at 16.42.24.png

Second load this page appears;

"A problem repeatedly occured with "link"

Screen Shot 2020-01-09 at 16.41.29.png

 

How do I fix it ?

 

Help me please ! Thank you millions 

 

<The Title was renamed by moderator>

Hi Adam,

 

We are sorry to hear you are unable to load the prototype link in the browser & thank you for sharing the link of the prototype. I have tried to open the link at my end on chrome on windows10 machine & it worked fine.

 

Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/xd/kb/issue-view-web-prototypes.html? If that doesn't help, try to open the link in any other machine.

 

Let us know if that helps.

 

Thanks,

Harshika

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[Share]-Unable to see the generated XD link in the browser.

New Here ,
Jan 09, 2020

Copy link to clipboard

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Trying to generate a link to a website prototype for a client. It generates a link; https://xd.adobe.com/view/58789031-9764-41b0-7a02-9e620df1309e-2e49/

 

but the link generated doesn't load and error page appears after reloading twice. 

 

First load this appears along the top of the browser; 
"This webpage was reloaded because a problem occured."

Screen Shot 2020-01-09 at 16.42.24.png

Second load this page appears;

"A problem repeatedly occured with "link"

Screen Shot 2020-01-09 at 16.41.29.png

 

How do I fix it ?

 

Help me please ! Thank you millions 

 

<The Title was renamed by moderator>

Hi Adam,

 

We are sorry to hear you are unable to load the prototype link in the browser & thank you for sharing the link of the prototype. I have tried to open the link at my end on chrome on windows10 machine & it worked fine.

 

Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/xd/kb/issue-view-web-prototypes.html? If that doesn't help, try to open the link in any other machine.

 

Let us know if that helps.

 

Thanks,

Harshika

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148

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Jan 09, 2020 0
Adobe Employee ,
Jan 09, 2020

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Hi Adam,

 

We are sorry to hear you are unable to load the prototype link in the browser & thank you for sharing the link of the prototype. I have tried to open the link at my end on chrome on windows10 machine & it worked fine.

 

Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/xd/kb/issue-view-web-prototypes.html? If that doesn't help, try to open the link in any other machine.

 

Let us know if that helps.

 

Thanks,

Harshika

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Jan 09, 2020 1
New Here ,
Jan 10, 2020

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Tried it on a Windows PC and it works as well! 

 

Safari won't open it but Chrome does on my mac . 

 

Amazing thank you for your help! 

 

 

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Jan 10, 2020 0
Adobe Employee ,
Jan 10, 2020

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Glad to hear you are back on track. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

 

Thanks,

Harshika

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