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[Share]-Unable to Update Link in XD (option greyed out).

New Here ,
Nov 26, 2019

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I need to update a share link for my clients to see the new changes made.

 

I have 2 clients already invited in from the previous link so do not want to have to create a new link everytime a change is made.

 

Any ideas why the Update Link button is greyed out?

 

Screenshot 2019-11-26 at 14.03.09.png

 

<The Title was renamed by moderator>

Thanks for the reply.

 

It wasn't working still today after updating the the latest XD version, however weirdly the Update Link button did light up again after I made a new artboard and creating some prototypes page links... strange one but glad its now sorted.

 

Maybe a bug for investigation.

 

Cheers,

Dan

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[Share]-Unable to Update Link in XD (option greyed out).

New Here ,
Nov 26, 2019

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I need to update a share link for my clients to see the new changes made.

 

I have 2 clients already invited in from the previous link so do not want to have to create a new link everytime a change is made.

 

Any ideas why the Update Link button is greyed out?

 

Screenshot 2019-11-26 at 14.03.09.png

 

<The Title was renamed by moderator>

Thanks for the reply.

 

It wasn't working still today after updating the the latest XD version, however weirdly the Update Link button did light up again after I made a new artboard and creating some prototypes page links... strange one but glad its now sorted.

 

Maybe a bug for investigation.

 

Cheers,

Dan

TOPICS
Product performance, Share or publish

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1.1K

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Nov 26, 2019 0
Adobe Employee ,
Nov 26, 2019

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That isn't usual. I suggest getting in touch with the tech support team https://adobe.ly/2WYE62m to see what could be going wrong. Use the chat button on the page to get started.

 

If you are OK with troubleshooting here, can you provide us with info on any change that could have resulted in this issue? Also, would it be possible to upload your file to a shared location and share the URL over a private message for ust to investigate?

 

Thanks,

Preran

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Nov 26, 2019 1
New Here ,
Nov 27, 2019

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Thanks for the reply.

 

It wasn't working still today after updating the the latest XD version, however weirdly the Update Link button did light up again after I made a new artboard and creating some prototypes page links... strange one but glad its now sorted.

 

Maybe a bug for investigation.

 

Cheers,

Dan

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Nov 27, 2019 0
Adobe Employee ,
Nov 28, 2019

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Thank you for providing us with an update. We will keep the team informed just in case this is something they have heard from other users as well.

 

Thanks,

Preran

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Nov 28, 2019 0
New Here ,
Feb 12, 2020

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Hi Preran, our team is having this same issue, but creating new artboards isn't solving it as stated above. Can't seem to figure this one out.

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Feb 12, 2020 0
Adobe Employee ,
Feb 13, 2020

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Hi there,

 

Sorry to hear you are having trouble updating link in XD. Would you mind sharing the OS and XD version of your machine? Is it happening with all the files or with this file?

 

We will try our best to help.

 

Thanks,

Harshika

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Feb 13, 2020 0
New Here ,
Feb 13, 2020

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Hi Harshika, 

 

Mac OS 10.14.6

XD 27.0.12.6 (most recent)

 

This is only happening in one file, others are all fine. Thanks for your reply!

 

 

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Feb 13, 2020 0
Adobe Employee ,
Feb 13, 2020

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Thanks for sharing the additional information. Would you mind copying the design from this file and paste into a new file and share your results with us?

 

We will try our best to help.

 

Thanks,

Harshika

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Feb 13, 2020 0
New Here ,
May 12, 2020

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I have the same issue 

yossib_0-1589279970152.png

 

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May 12, 2020 0
Adobe Employee ,
May 13, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of Adobe XD.
  2. Is this happening with a specific file or multiple files?
  3. For testing purposes, please try adding a new artboard without any content in the file and then check if you are able to update the link.

 

Regards

Rishabh

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May 13, 2020 0