[Share]-Unable to update Prototype links in XD.

[Tael]

Hello,

Since the June Update, it looks like the prototype generated on xd.adobe.com/view/ is broken: the links seem to point towards "old" content.

There's no error displayed, the updating progress is a bit slow and seems to be stuck at around 75% but eventually progresses to reach 100%.

The "specifications" are correctly updated, though.

Anyone else having this this problem ?

<The Title was renamed by moderator>

[AryaShree]

Hi, I am facing the same issue after the June update.

Been struggling to publish the prototypes on time for client review.

[Tael]

Looks like the behavior is very erratic. Sometimes I get updated assets, sometimes I get old assets but updated hot spots.

Basically, the published prototypes are not only outdated, they are unusable.

[Preran]

Hi all,

While the new patch update released today doesn't specifically address this issue, can you try installing it and let us know if you are still facing this issue

Thanks,

Preran

[Counterfire]

In my case I am experiencing the same issues of older prototypes not updating with my changes.

However, if I copy the existing page into a new one, (duplicate page+prototype links) then the link gets updated...

This is NOT a solution as in a bigger application (my case) I have over 60 screens that are interlinked, so having to relink items is a nightmare once I duplicate pages...

@Preran Do you want us to test reinstalling XD? I don't follow your remark on how we should tackle it.

[Preran]

I wasn't suggesting a reinstall. There was an update (9.1) released today with some bug fixes. To check for the update click the gear icon on your Creative Cloud desktop application (the app that you use to install updates) and select "Check for app updates."

If you still need help, I suggest getting in touch with Customer Care Contact Customer Care

[Tael]

Preran​ unfortunately the update didn't solve the problem.

Still the same symptoms than previously mentioned

[Preran · Accepted solution]

I know of no solution so far, I have asked the support team to let me know if there is any common underlying cause.

Meanwhile, you could help us with the investigation by using the link I shared above.

[Counterfire]

As Tael, the update did not solve anything and this is becoming quite problematic as my client and developers are using my XD link quite actively.

Any other solutions come up in the meantime?

[carloslloveras]

Hi, sometimes i have same problems with my prototypes in XD.

It's very frustrating. When this problem happend, my only solution is to remove the links and generate them again.

I hope that adobe will solve this problem soon in future releases.

[laxmit36180766]

Even i'm facing this problem i have to keep generating every time, is any one of you facing these issues ?

[bobon23030165]

I'm facing the same issue now. The update is very slow, and doesn't updated, shows the old prototype. 

This is the first time I encounter this issue. The difference is that I have a lot more assets for export. Could this be the problem? It is quite an inconvinience since the developer is waiting for my updates.

[boao]

I'm having the same problem now. Wish any of these issues would be resolved.

[HARSHIKA_VERMA]

Hi there,

We apologize for the frustration. We would like to know a few more details like-

• What is the OS & XD version of your machine?
• It would be really helpful if you can share the screenshot or video of the workflow.
• Is it happening with all the files or with a specific file?

We will try our best to investigate at our end.

Thanks,

Harshika

[bjUXm5]

Hi, I am running into the same issue. I'm running the program on windows machine with windows 10. XD version is 27.2.12.4. Any assistance with this would be really helpful. It's becoming a consistent issue with all my files - for new files and new link (first time share) it works, but I encounter same issue the minute try to update. Steps I take and scenario I have when I encounter the problem: 

1. I create a private link - then the same or next day i need to update something...
2. I open the file > make my adjustments > save > choose the "Share" Tab > choose "Update Link"
   • sometimes the progress indicator goes quickly to 100% and hangs there
   • sometimes it hangs at 50% then shoots to a higher % and hangs there
   • if i wait long enough i get the following error "Something went wrong. Please create a new link. (error:44:47)"

[HARSHIKA_VERMA]

Hi there,

We understand it could be frustrating for you. You seems to be using the older version of XD. Would you mind updating XD to the current version (28.1) and let us know if that helps.

We'll try our best to help.

Thanks,

Harshika

[bjUXm5]

Thank you. I am unable to update, but for some reason i haven't had any issues since your response. one thing i am doing a little different is going to the menu and hitting "save" vs keyboard shortcut before updating the link. doubt that is it but it is the only thing i'm doing differently.


Thanks again!




________________________________

This communication (including any attachments) may contain information that is proprietary, confidential or exempt from disclosure. If you are not the intended recipient, please note that further dissemination, distribution, use or copying of this communication is strictly prohibited. Anyone who received this message in error should notify the sender immediately by telephone or by return email and delete it from his or her computer.

[HARSHIKA_VERMA]

Nice to hear that you are able to fix the issue. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

Thanks,

Harshika