Highlighted

[Share]-While updating the share link in XD getting error "You're disconnected".

New Here ,
Dec 04, 2019

Copy link to clipboard

Copied

In some XD files, when I try to update share links, I get the error "You're disconnected. Check your internet connection and try again".

But I have internet connection an I can update other files.

Usually, file links stop updating when I add too many prototyping interations. Then, even if I undo them, the won't work again.

 

Does somebody had this problem?

 

Screenshot_8.jpg Screenshot_9.jpg

 

Thanks,

Emanuel Saramago

 

<The Title was renamed by moderator>

Topics

Product performance, Share or publish

Views

896

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

[Share]-While updating the share link in XD getting error "You're disconnected".

New Here ,
Dec 04, 2019

Copy link to clipboard

Copied

In some XD files, when I try to update share links, I get the error "You're disconnected. Check your internet connection and try again".

But I have internet connection an I can update other files.

Usually, file links stop updating when I add too many prototyping interations. Then, even if I undo them, the won't work again.

 

Does somebody had this problem?

 

Screenshot_8.jpg Screenshot_9.jpg

 

Thanks,

Emanuel Saramago

 

<The Title was renamed by moderator>

Topics

Product performance, Share or publish

Views

897

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 04, 2019

Copy link to clipboard

Copied

Hi Emanuel,

We are sorry to hear that you are facing issues while updating existing links. It would help us if you provide more details on network connection.

1. Do you connect your system via Ethernet/ Wi-Fi? 

2. Office or Home network?

3. Bandwidth details?

4. Application idle time between create link and update link?

 

Thanks,

Muthukumar S

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Dec 05, 2019

Copy link to clipboard

Copied

Hello!

I'm trying to update links in the office, connected via Wi-Fi.

The bandwidth is very good.

I don't see a pattern in idle time between create link and update link. Sometimes it take days, some times it takes just a while.

I've tried to rebuild a prototype based on another that doesn't update. At first, it was fine, but after creating half of the transitions, it stopped working.

 

This is an example of how I'm updating the links of two files at the same time and, one works, but the other doesn't.

I've tried 3 times, with the same result.

 

Screenshot_5.jpgScreenshot_7.jpg

 

Thanks,

Emanuel Saramago

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Dec 05, 2019

Copy link to clipboard

Copied

Hi Emanuel,

 

We are sorry to hear you are facing trouble updating the share link in XD.Thank you for sharing the information asked by Muthukumar. We would also like to know a few more details in order to investigate about the issue.

 

  • What is the OS & XD version of your machine?
  • Does this happen with a specific file? If yes, please share the file with us over a private message.
  • Have you tried signing out of XD and Creative Cloud and sign back in?

 

If that doesn't help, please generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud & share the url with me over a private message.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Dec 11, 2019

Copy link to clipboard

Copied

Hi Harshika,

 

Thanks for your reply.

 

I found out that I have no trouble updating any link in XD with my home network. Even the specific files that didn't work with my office network.

It seems that the problem is my office network.

 

I'll send you the log files, as you asked, over a private message.

 

Thanks,

Emanuel Saramago

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Dec 23, 2019

Copy link to clipboard

Copied

 

I have the same issue too, tried to export development link for mobile but stuck at 30% for more than 30minutes until reached up to 51% then for awhile will prompt out message " You're disconnected.  Check your internet and try again" . Have tried different wifi but still the same. 

I'm only manage to update the link via design review.

 

Have tried to copy the entire prototype and paste in new file and export, still can't go through. Please advise. 

stuck at 30% for more than 30minutesstuck at 30% for more than 30minutesuntil reached up to 51% for like few minutesuntil reached up to 51% for like few minutesturn up to show error msgturn up to show error msg

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Dec 26, 2019

Copy link to clipboard

Copied

Hi Jasmine,

 

We are sorry to hear you are having trouble updating the link in XD. Would you mind confirming if you've tried the steps mentioned above? If yes, & it didn't help, please try the solution mentioned in this article: https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html 

 

Let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Dec 27, 2019

Copy link to clipboard

Copied

  • What is the OS & XD version of your machine? I'm using window and XD version is XD25.112
  • Does this happen with a specific file? yes
  • Have you tried signing out of XD and Creative Cloud and sign back in? yes
  • My File always uploaded to creative cloud. 

     

    Don't get what to do for the link below. 
  • https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html 

     

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Dec 27, 2019

Copy link to clipboard

Copied

Thank you for sharing the additional information. Would you mind trying to copy everything from the prototype mode into a new document & then try to create a link?

 

Let us know if that helps. We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Dec 27, 2019

Copy link to clipboard

Copied

Hi Harshika, 

I have tried that as well, still doens't work for that file...always stop after 52% and display error msg " your're disconnected,Check your internet connection and try again. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jan 13, 2020

Copy link to clipboard

Copied

Hi Jasmine,

 

I have sent you a private message. Could you please check and share the results?

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...