Shared file - Different components

[Alessandra5C60]

I view shared files differently from my colleagues.
We all work on the same shared file in the cloud, but the components are different.

I do not see much text in the components, while my colleagues do.

I also see files they have saved locally differently when they are shared with me.

Can you help me?

[HARSHIKA_VERMA]

Hey Alessandra,

Sorry to hear you are unable to see the files properly. I would like to know if you and your collegues are on the same XD version. Are you seeing the same issues with all the shared files or with specific one's? Please share your XD and OS version. I would also request you to please try to open the files on a different machine if possible and see if you are able to see everything fine.

We will try our best to help.

Thanks,

Harshika

[Alessandra5C60]

Hi 🙂

Yes, we have both the last version of Adobe XD using MacOS Catalina 10.15.7.

At the moment we noticed only in a specific file, The Design System ones.

I've already tried without success:

• to open the file with my personal MacOS with last version XD using Big Sur

• to copy the file

• to use the file that my colleague had saved locally.

[HARSHIKA_VERMA]

Sorry for the delay in response and thanks for sharing the additional details. Are you still experiencing the issue with XD 36.1 version? If yes, could you please share the file with me over a private message so that I can investigate at my end? You may upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a PM.

Note: Please add the URL of the post over a PM for reference.

Thanks,

Harshika