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Shared file seen on browser but not in the Adobe XD app.

New Here ,
Nov 22, 2019

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My client has shared his Adobe XD project with me, it is showing on Chrome browser.

But it is not showing on mac Adobe XD app.

I have logged in the same account for browser and app.

I don't know why this is happening.

Hi Yugene,

Thank you for posting your concern on Adobe Community. To answer your query, If you invite someone who is having multiple accounts with same Adobe ID (personal and enterprise), it will hit what we call a "disambiguation" situation, where the system cannot tell which person is associated with the account

  • Notifications will be sent to both accounts
  • The first account to accept the invite will then have the document shown in the Shared with You tab in XD app.

Hope this helps.

Please share the OS version you are using and detailed logs for us to dig deeper if you still face the issue.

Topics

Import and export, Missing feature, Performance, Product issue, Share

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Shared file seen on browser but not in the Adobe XD app.

New Here ,
Nov 22, 2019

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My client has shared his Adobe XD project with me, it is showing on Chrome browser.

But it is not showing on mac Adobe XD app.

I have logged in the same account for browser and app.

I don't know why this is happening.

Hi Yugene,

Thank you for posting your concern on Adobe Community. To answer your query, If you invite someone who is having multiple accounts with same Adobe ID (personal and enterprise), it will hit what we call a "disambiguation" situation, where the system cannot tell which person is associated with the account

  • Notifications will be sent to both accounts
  • The first account to accept the invite will then have the document shown in the Shared with You tab in XD app.

Hope this helps.

Please share the OS version you are using and detailed logs for us to dig deeper if you still face the issue.

Topics

Import and export, Missing feature, Performance, Product issue, Share

Views

406

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 28, 2019

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Hi Yugene,

Thank you for posting your concern on Adobe Community. To answer your query, If you invite someone who is having multiple accounts with same Adobe ID (personal and enterprise), it will hit what we call a "disambiguation" situation, where the system cannot tell which person is associated with the account

  • Notifications will be sent to both accounts
  • The first account to accept the invite will then have the document shown in the Shared with You tab in XD app.

Hope this helps.

Please share the OS version you are using and detailed logs for us to dig deeper if you still face the issue.

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Yugene LATEST
New Here ,
Nov 29, 2019

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This doesn't help me. First of all, I don't have multiple accounts and mine is a private one.

My mac version is Mac OS Mojave 10.14.16.

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