Highlighted

shared link being forced reloaded on mobile browsers

New Here ,
Jun 15, 2020

Copy link to clipboard

Copied

working on a big project(about 200 frames with many animation transitions), it's been tested very unstatable on different devices and mobile browsers. Here are some problem happening during the flow:

  • randomly and suddenly being forced to reload the link 
  • infinite loading - when it comes to auto-animaite frame transition 
  • assets displayed as broken - for some older device like iPhone 6s

Since we are using this link for user testing, it's highly important to have a stable smooth experience. Wonder if there's great solution to get it fixed. Thanks!Adobe shared link error.png

TOPICS
Product performance

Views

104

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

shared link being forced reloaded on mobile browsers

New Here ,
Jun 15, 2020

Copy link to clipboard

Copied

working on a big project(about 200 frames with many animation transitions), it's been tested very unstatable on different devices and mobile browsers. Here are some problem happening during the flow:

  • randomly and suddenly being forced to reload the link 
  • infinite loading - when it comes to auto-animaite frame transition 
  • assets displayed as broken - for some older device like iPhone 6s

Since we are using this link for user testing, it's highly important to have a stable smooth experience. Wonder if there's great solution to get it fixed. Thanks!Adobe shared link error.png

TOPICS
Product performance

Views

105

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 15, 2020 0
Adobe Employee ,
Jun 16, 2020

Copy link to clipboard

Copied

Hi there,

 

We are sorry to hear you are having trouble loading the link in mobile browser. Would you mind sharing the link with us here so that we can investigate at our end? On which mobile and browser you're trying to load the link? 

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 16, 2020 0
New Here ,
Jun 16, 2020

Copy link to clipboard

Copied

Hi Harshika,

 

Thank you for your reply! Since this is internal test, would you mind sharing an email address to send the private link?

 

Thanks,

Becca

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 16, 2020 1
Adobe Employee ,
Jun 26, 2020

Copy link to clipboard

Copied

Sorry for the delay in response, Becca. You may share the link with me over a private message. Click on my profile and you'll get the option to send a private message.

 

Note: Please share the url of this post for reference over a PM.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 26, 2020 0