Shared project not opening on my end

[shimax.notepc1]

hello Im workig on a shared project, and both the project creator and me have updated to the XD version and restarted the pc various times and I still can't access the file it shows as shown in the screenshot.

[Rishabh_Tiwari · Accepted solution]

Hi there,

Sorry to hear about the trouble. Please try the steps shared below:

1. Sign out of XD and Adobe CC Desktop app.
2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
3. Sign in on Adobe CC desktop app and launch XD from there and check if it works.

If this doesn't help, please share a few more details like:

• A screenshot of the About XD info page and the Operating System.
• Is it happening with a specific file or multiple files?

Regards

Rishabh