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Shared project not opening on my end

New Here ,
Jun 16, 2020

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hello Im workig on a shared project, and both the project creator and me have updated to the XD version and restarted the pc various times and I still can't access the file it shows as shown in the screenshot.

Hi there,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign in on Adobe CC desktop app and launch XD from there and check if it works.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page and the Operating System.
  • Is it happening with a specific file or multiple files?

 

Regards

Rishabh

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Shared project not opening on my end

New Here ,
Jun 16, 2020

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Copied

hello Im workig on a shared project, and both the project creator and me have updated to the XD version and restarted the pc various times and I still can't access the file it shows as shown in the screenshot.

Hi there,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign in on Adobe CC desktop app and launch XD from there and check if it works.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page and the Operating System.
  • Is it happening with a specific file or multiple files?

 

Regards

Rishabh

Views

39

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 16, 2020 0
Adobe Employee ,
Jun 17, 2020

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Hi there,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign in on Adobe CC desktop app and launch XD from there and check if it works.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page and the Operating System.
  • Is it happening with a specific file or multiple files?

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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